36 Replies Latest reply on Apr 26, 2008 10:14 AM by (jen_sak)

    Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

      Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
      Same error message each time:
      "Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
      AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
      ModVer: 8.0.0.456 Offset: 00020916

      Tried every troubleshooting tip in the Support Knowledgebase to no avail.

      Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.

      Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?

      Thanks,
      Dee