2 Replies Latest reply on Mar 3, 2008 7:12 AM by (Wayne_Maxwell)

    This patch package could not be opened.

      When trying to remove Adobe Reader 7.0.8 I get the following message.

      This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

      Adobe has stopped working and I can't remove or install any versions.

      Can someone tell me how to correct this problem.
        • 1. Re: This patch package could not be opened.
          Level 1
          details should be in the knowledgebase.
          • 2. Re: This patch package could not be opened.
            I found this on the Adobe Web site. It worked for me. I just uninstalled, and then was able to re-install Adobe 8.1.2. No problem.

            Good luck.

            Solution 4: Run the Microsoft Clean Up utility before you install Acrobat or Adobe Reader.

            Warning: The Microsoft Windows Installer Clean Up utility only removes registry entries created by the application installer. Files and other registry entries for the application are not removed by this utility and could cause inadvertent effects on the system if not removed. If you use this utility, you may have to reinstall other programs that use MSI (Microsoft installer). Caution is advised. Read information about the utility on the Microsoft website at http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 .

            1. Download and install the Windows Install Clean Up utility.

            a. Visit the Microsoft website at http://support.microsoft.com and search for msicuu2.exe.

            b. Select the article "You receive the ?This patch package could not be opened? error message in an Office program."

            c. Click the link for the msicuu2.exe utility under Resolution Step 1.

            d. Save the utility to your desktop.

            e. Double-click msicuu2.exe and follow the onscreen instructions.

            2. Identify the version of Acrobat or Adobe Reader that is causing the issue and correctly remove it from the system using the following steps.

            -- If the error is generated by the current version of Acrobat or Adobe Reader:

            1. Remove all updates that do not generate an error message.

            2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

            3. Select the current version of Acrobat or Adobe Reader and choose Remove.

            4. Reinstall the current version of Acrobat or Adobe Reader.

            5. Apply any updates.

            Note: If the current version generates another error message upon removal, refer to the documentation on that issue.

            -- If the error is generated when an earlier version of Acrobat or Adobe Reader prevents the installation of the current version of Acrobat or Adobe Reader:

            Important: These steps require the installation media and serial number for both versions of Acrobat.

            1. Remove all updates that do not generate an error message.

            2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

            3. Select the previous version of the application and choose Remove.

            4. Re-install the previous version of the application.

            5. Remove the previous version of Acrobat or Adobe Reader using Add/Remove Programs, and then restart your computer.