11 Replies Latest reply on Mar 11, 2008 11:09 AM by (Richard_F._Spanier)

    Reader 8.1.1 Hard Freezes Vista

      I have the current Reader 8.1.1 (checked for updates) and Vista Home. Not long after installing Reader, I would double click to open a PDF, Reader would come up, display the file. Then, the cursor would disappear and all mouse and keyboard would be locked. Vista also appears to be completely locked. Power off reset is the only option. No log files of any sort are generated. This did not occur every time I opened PDF's; just a sporadic event. Did not always occur with same PDF file. Eventually removed and downloaded and re-installed Reader. Was OK for a while now the problem has returned. Did a 'repair' in C/R Programs but too early to verify if this did any good due to periodic problem. Deleted files in the temp folder also.

      Any clues where to begin to debug this? Or has anyone had a similar problem?
        • 1. Re: Reader 8.1.1 Hard Freezes Vista
          I had different crash when 8.1.1 updated. I proved that 8.0 works (i reinstalled) and when Adobe updated that - the crash came back. Do you have 8.0 still around?
          • 2. Re: Reader 8.1.1 Hard Freezes Vista
            Using CTRL-ALT-DEL and looking at CPU usage I discovered the Adobe Updates file was consuming 98-99% of the CPU time and effectively shutting the system down. I have posted a query on the forum to see if anyone has a solution.

            I was runnig Adobe Reader 8.1.1 on Windows XP Home Addition service pack 2 with all the latest updates.
            • 3. Re: Reader 8.1.1 Hard Freezes Vista
              I have exactly the same problem and I am using Vista Home media center. It started with 8.0 and continued with 8.1.1. I have no idea where to go from here. I noticed one other thing, the hard freeze seems to depend on my celerity. When I remember to wait a few seconds after the pdf doc opens before moving the cursor the freeze up is much less frequent, but may still occur. It also seems to occur more frequently when I move the cursor into the Toolbar in order to click the Print icon. I have tried reinstalling IE---no help. By the way, the freeze up has also occurred with Windows Mail pdf email attachments. Jesse, have you found a solution yet?

              Does anyone know if Adobe is working on the problem? Does anyone have a solution?
              • 4. Re: Reader 8.1.1 Hard Freezes Vista
                Level 1
                Richard...wow! Exactly the kind of thing I noticed. If I don't move the cursor right away things usually are OK. Don't touch anything and it won't lock up most of the time.

                Now that I know someone else has the problem I am going to submit a problem report to Adobe. Not that I expect they are any better than anyone else with accepting accountability for their software issues.
                • 5. Re: Reader 8.1.1 Hard Freezes Vista
                  Level 1
                  I would use a different PDF viewer like Foxit Reader. Probably not worth your time to troubleshoot the Adobe Reader.
                  • 6. Re: Reader 8.1.1 Hard Freezes Vista
                    Level 1
                    Jesse, I submitted a bug report, but don't let that stop you. Remember, the squeaky wheel gets the grease!
                    • 7. Re: Reader 8.1.1 Hard Freezes Vista
                      Level 1
                      Thx, I'll try Foxit Reader
                      • 8. Re: Reader 8.1.1 Hard Freezes Vista
                        Level 1
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                        Eight years old to Sasha Suldina, our daughter. In 2001 doctors have made it the diagnosis: sharp a blood cancer.
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                        Then we spent a lot of time with the child on air, walking on wood. After 3 hours of walks Sasha has started to complain of strong weariness and a pain in joints. Have taken temperature. 38,7. The doctor who has suspected a usual sharp respiratorno-virus infection has been immediately caused. Standard antibiotics and warm tea with a raspberry have been appointed. Late at night observed very strong pains in the bottom of a stomach and its pressure (the stomach was «доскообразный»).Fast immediately hospitalised the child in the Central regional hospital of of Balashikha with suspicion on a sharp appendicitis. Emergency operation has been spent, the diagnosis has proved to be true. The peritonitis, an inflammation began. Operation on appendicitis removal has passed successfully. But after operation condition Сашеньки has not improved. The heat (from above 38).В stably kept Every possible analyses of blood, including on rare infectious diseases, have not given results. But viruses of a belly typhus and a salmonella have been found out. Meanwhile a condition of the child promptly ухучшалось. Haemoglobin level was more low 60, the quantity тромбоцитов and лекоцитов has sharply decreased. Donor blood and an intravenous hormone преднизолон was applied. From children's branch of oncology МООД of Balashikha, Svetlana Varfolomeyev has been invited to that moment were зав.отделением which has suspected system disease of blood at the child. Sasha it has been urgently translated in children's oncological branch where the diagnosis «sharp лимфобластный лейкоз» has been exposed, a blood cancer. Pathological бластных cages in a bone brain was more than 96 %.Состояние the child - the hardest. There has been immediately begun antibacterial therapy by antibiotics of a wide spectrum of action, in parallel - massed инфузионная therapy (glucose, физраствор), was applied преднизолон. After a while there has been begun chemotherapy of the sharp period under German report ALL BFM-90.

                        Always yours, Irina and Evgenie

                        SULDINA SASHA, 16.12.1996 of the river
                        It is observed in the Moscow regional oncological clinic (МООД)
                        (Acceptance date on the account - June, 2001)
                        The clinic address: 143900 Moscow regions, Balashikha, street Karbysheva, 6, children's branch.
                        The case record № 6562, an out-patient card - M - 377
                        Attending physician МООД: Injushkina Evgenie Vasilevna
                        Managing branch MOOD: Varfolomeyev Svetlana Rafaelevna
                        The pediatrist on a residence: Меткалова Love Александровна
                        The inquiry on physical inability: series МСЭ - 011, № 832324, is given out 31.10.01 Main bureaus
                        медико - social examination on the basis of the Certificate № 538.
                        (Physical inability is prolonged 13.11.03, the new inquiry: series МСЭ - 2001, № 1090547, is given out 13.11.03 Bureaus
                        МСЭ Balashihinsky area of the Moscow area on the basis of the Certificate № 4123)
                        (Physical inability is prolonged 09.12.04, the new inquiry: series МСЭ - 2001, № 5992493, is given out 09.12.04 Bureaus
                        МСЭ Balashihinsky area of the Moscow area on the basis of the Certificate № 5041)
                        The pension certificate: № 921810, it is given out by 20.12.02 Management ПФР of Balashihinsky area.
                        Expensive operation is required, send money and rescue the girl

                        The scanned copies of documents: http://new.swapfile.ru/files/31402 / % D0%9E%D1%82%D1%81%D0%BA%D0%B0%D0%BD%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D0%BD%D0%BD%D1%8B%D0%B5 + % D0%B4%D0%BE%D0%BA%D1%83%D0%BC%D0%B5%D0%BD%D1%82%D1%8B.rar

                        Photos Of Sasha:
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                        We very much hope for your support....
                        • 9. Re: Reader 8.1.1 Hard Freezes Vista
                          Level 1
                          I have developed a consistent work around for this problem. It's a pain but it works! As soon as you click to open a pdf file remove your hand from your mouse so you don't move it accidently. Observe the cursor: A few seconds after the file opens, the cursor disappears for a second or two and then re appears. After it re appears it is OK to use the cursor and won't freeze the system. I currently use a wireless keyboard and mouse. Could that have anything to do with it?
                          • 10. Re: Reader 8.1.1 Hard Freezes Vista
                            Level 1
                            Richard, exactly what my work around is. I agree it is a pain but I am well trained now. I also have an MS wireless keyboard and mouse. I guess it's a possible factor. My Vista tablet PC with Reader does not have this issue at all.

                            I did note the other day I clicked a link to download a PDF and then walked away. When I came back the PC was locked up with the Reader file displaying. This time I wasn't even there to touch the mouse.

                            There's zero log files, crash dumps, or anything else to even give a clue what is happening.
                            • 11. Re: Reader 8.1.1 Hard Freezes Vista
                              Level 1
                              Jesse, Sometimes a mouse can move slightly due to vibrations e.g. moving your chair and walking around could do it!