3 Replies Latest reply on Feb 13, 2008 7:34 AM by (Aandi_Inston)

    Reader 8.1 locks up entire system

      I'm having a SERIOUS problem using Adobe Reader. Whenever I open certain files, my system LOCKS UP. Mouse pointer won't move. Keyboard dead. Video doesn't update (clock doesn't change). CTRL-ALT-DEL does nothing. SUSPEND button does nothing. The only way I can recover is to power cycle the machine. VERY frustrating when this happens, because I lose any work in progress. I absolutely MUST have the ability to access PDF files in my work, so I need to get it diagnosed. I've uninstalled and reinstalled Reader twice, and the behavior continues.

      I'm running AcroRd32.exe version 8.1.0.137, product version 8.1.0.2007051100. I'm running Vista SP1 build 18000 (RTM build) on a Toshiba Tecra M5, 4GB RAM.

      I don't have a kernel debugger hooked up to the system, but could do that if necessary.

      Toby Nixon
      Microsoft