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I have been fighting the exact problem for a week. I removed the program and reinstalled several times. No luck. Someone mensioned trying FOXIT reader. Looked it up on Google. Finally something that works.
I have also been having the same problem, and i'm using windows vista. When i have something faxed to me, it showes that it is trying to open but nothing ever happens.
I believe that I found a fix for this by going into 'My Computer'>Tools>Folder Options>File Types, where I changed the 'destination' file used to open PDF files from the older Adobe that was listed to the most recently installed version (8.1.2) (which is AcroRd32.exe, not simply AcroRd.exe). This change now shows up when I'm opening a downloaded PDF file; the automatic program to do so is now indicated as the newly installed Adobe 8.1.2 (i.e. AcroRd32.exe). My other PDF files are now opening automatically as well.