0 Replies Latest reply on Feb 13, 2008 6:11 PM by (Dan_Roberts)

    PDF Document will not print on wireless network

      Recently purchased Fujitsu laptop with Vista Home Premium O/S, 2.4 Gig chip, 2 Gig Ram. Printer is Canon Image Class 880 multi-function printer. I am able to print Microsoft Word documents via the wireless network and can also print documents off of the web on the wireless network, except for downloaded PDF files.

      When I try to print a PDF file, the print box will come up and show the correct printer. When I click OK in the print box, a "Progress" dialog box comes up and indicates "preparing" as a percentage of the total document the computer is trying to send to the printer. Then, the box turns grey, and a message comes up saying Adobe Reader had a problem and has shut down. Also, Windows Document Execution Prevention then comes up saying a problem caused the program to stop working correctly.

      I'm not sure which version of Adobe reader came with the computer, but it was upgraded to 8.1.2 on 2/12/08.

      Any helpful ideas will be appreciated.


      Dan Roberts