2 Replies Latest reply on Mar 26, 2008 5:24 AM by (AnnMarie_Fisher)

    Acrobat 8.1.2 Pro: Cannot find or create the font 'Arial'.

      I have two workstations both running Acrobat 8.1.2 Pro, both have the font Arial installed and working just fine in other applications.

      I have a pdf file from a customer which opens fine in one workstation, the other workstation gives the following error and shows all text in the pdf as "dots".

      Cannot find or create the font 'Arial'. Some characters may not display or print correctly.

      I've Googled "Cannot find or create the font" and find this problem has been reported in Adobe forums and elsewhere in several previous versions of Adobe Acrobat. Nowhere is the problem resolved... most responses suggest the font Arial is not installed which is not helpful as the Arial font is indeed working fine in other applications.

      Windows XP/ Adobe CS3 / Adobe 8.1.2 Professional