4 Replies Latest reply on Mar 6, 2008 1:44 AM by (Karen_Giles)

    Fixing problems with the Microsoft Windows Installer Cleanup Utility

      Sorry for the long subject. I am having what appear to be common problems with my acrobat reader for which the only solution appears to be using the microsoft windows installer cleanup thing.

      I have acheived downloading the utility to my desktop but when I try to run it I get an error message as follows:

      Across the top of the message it says 'WINDOWS SCRIPT HOST' and in the box it says:

      Script: C:\DOCUMEN~1\Karen\LOCAL~1\Temp\IXP000.TMP\StartMsi.vbs
      Line: 1
      Char: 1
      Error: The specified module could not be found
      Code: 800700E
      Source: (Null)

      Does anyone have any clues as to where I can go from here as I am stuck with a program I can neither use or uninstall, and a reascue plan that doesn't want to cooperate either. And please treat me like a 2 yr old with the technical stuff. Thanks. :-)

      Karen