7 Replies Latest reply on Mar 13, 2008 8:16 AM by (Robert_Eichel)

    dll file removal reader 8.1.1

      I tried to install 8.1.2 but received error 1714. I then tried to uninstall 8.1.1 using the uninstaller, it did not work. I then tried the manual uninstall (kb 400769). There are three dll files that will not uninstall. They are AcroIEHelper.dll, AcroPDF.dll, and pdfshell.dll. They all reside in the Active X folder. No matter how I have tried I always receive an "Access Denied" message. How do I go about getting rid of these three files?? They are preventing the install of 8.1.2