10 Replies Latest reply on May 11, 2008 8:12 AM by (John_W_Prescott)

    Adobe Reader 8.1.2 (admplugin.apl) crash when opening PDF files

    Level 1
      Hi,

      I did spend some time today trying to get Adobe Reader 8.1.2 to run on a Citrix Access Essential 2.0 server.

      Setup
      -----

      Server OS:
      Windows Server 2003 SP2 - fully patched.

      Other software:
      Office 2003 Standard, Danish, SP3
      Symantec Antivirus 10.1
      Adobe Reader 8.1.2, Danish

      The installation is clean (1 week old).

      Problem description:
      When opening PDF files, Adobe Reader crashes before showing any content from the PDF file. The module crashing is admplugin.apl.

      Work-arounds tried:
      Uninstalling and reinstalling Adobe Reader 8.1.2 (DK).
      Disabling Antivirus (service stopped)
      Replacing admplugin.apl with admplugin.apl from Adobe Reader 8.0
      Uninstalling DK version and installing US version.
      Adding user to local Administrators to exclude any permission related problems.
      Deleting Adobe folders from users profile Application Data\Adobe\... and Local Settings\Application Data\Adobe\...
      Turn DEP off

      Solution:
      Finally I gave up and installed 7.0.9 (Danish). It works as expected.

      It seems that the problem is known and a few user has reported this. One Adobe KB article mentions the problem, and the solution is to disable some 3. party diagnostic/support tools provided by DSL providers. This is definitively not the issue in this installation.

      Anybody from Adobe having any input to this problem?

      Best regards from Denmark!