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I wish I could offer you advise on a solution, but unfortunately, I have this same problem! The strange part is that my previous version of adobe was also deleted. Therefore, I cannot (because I am unaware if other options exist) to open any .pdf files. As stated by Mike, any help would be greatly appreciated!
Today I have wiped out all of the Reader 7 while trying to install the new version. Can't find the old version to reinstall to get back my files. I would blame this on Vista but the same thing happened with my old 98 system. However, I was able to find the old reader on tucows.com. Not this time.
You can download Reader 7 from the Adobe website. At the Reader download page, select 'different language or operating system'. You might have to choose XP, but 7.09 for XP seems to work despite the reported compatibility issues.
Couldn't find the download for Reader 7. I did get a chat person but lost her after a while trying to copy the error message. She would not tell me that Version 7 is availble but requested that I download Version 8. Some day I may try the Foxit that somebody mentioned as a good substitute.
Does anyone know how I can get a chat person back from Adobe? I want free help cause the websites that I used are paying and expecting the reader to be usable
Adobe doesn't offer phone support or chat support for Reader. This forum is where they sent me.
You might try again to download Reader 7.09 for XP. After selecting the 'other language or operating system', you have to scroll down to find it. At least on my computer, the display cuts off before you see it.
7.09 is working for me. I'm also working the Microsoft side of the equation, but nothing they've suggested yet has made any difference.
THANK YOU THANK YOU-- at first I thought it wasn't going to work-but it was like magic and I got the old reader back that is good enough for me. Now I know what to do when Adobe insists I download the new version.
This is a Vista issue and not an Adobe issue. Try this:
1) In Start- Search Box type "Command Prompt" and enter (don't type quotes)
Right click and select "Run as Administrator"
Then type and enter:
fsutil resource setautoreset true c:\
you should get message "operation completed successfully."
reinsatall Adobe Reader. NO ERRROR 1935
Thanks, Gene. I had already tried the FSUTIL command solution, but as previously reported, it doesn't work. I tried it yet again, but the symptoms remain the same.
What makes you think this is a Vista issue and not Adobe? I'm not having any problems with any other applications.
I believe it is a Windows Vista issue because the error messge says go to "Help and
support" Of course there you are told to go to Adobe.So it is an incompatibilty issue. Whose fault is that?? I used Mike's method and was successful. I saw yours first but was hesitant to to enter those scary things and th C prompt. Using Mike's method you have to state that your operating system is XP (and we don't know how long this is going to work) There are some other people on a new (April 21) message who could use some help from you guys.
I WOULD LIKE TO THANK YOU MR. MIKE SCHNOLL !!! YOU ARE A GENIUS....
AFTER COUPLE DAYS BRAKING MY BACK , I FOLLOWED YOUR ADVICE ( 7.09FOR XP ) AND BINGO !!!! MY 1935 ERROR WENT AWAY !!!!
THNKS FOR YOUR ADVICE !!!
OK, the final chapter. Microsoft tech support had me run a system file checker utility. The command line is 'sfc /scannow'. The utility reported that I had corrupt system files, but I still have no idea how that happened. I was unable to roll back the installation of Vista SP1, so I ended up reinstalling Vista (and every other program I have) from scratch. It took a full day of installing, upgrading restoring my backed up files, but I ended up with a clean version of Vista SP1, and the adobe problem is gone.
Does this story have a happy ending? No. I decided to run SFC on my laptops. I have corrupt system files on my office laptop, and it's interfering with installing XP SP3. No other symptoms, so I'll ignore XP SP3 for as long as I can.
The System File Checker should not only find corrupt system files, it should also repair/replace them. Does it not?
Neither of my affected systems has a separate operating system disc, which SFC apparently requires to effect repairs. Both came with restore disc sets, which restore the system to the original, factory-configured version. Of course, that means that all the original (now obsolete) drivers, the original crapware, and none of the programs I've added.