2 Replies Latest reply on Apr 22, 2008 7:13 AM by (Dwayne_Hull)

    Vista Freeze Viewing PDF documents

      My new HP laptop running Vista SP1 has frozen multiple times when viewing PDF documents with reader. The symptoms are that the computer continues to run, but I see no changes on the screen and neither the keyboard nor the mouse can be used. The system is not completely dead, however as audio continues to work. The mouse cursor is not displayed.

      System details:
      HP Pavilion dv6775us w/ 3GB RAM, NVIDIA GeForce 8400M
      External Monitor: Samsung Syncmaster, 1280 X 1024 75 HZ
      Logitech Marble Mouse USB
      HP Notebook Quickdock
      Windows Vista SP1
      Google Desktop running sidebar
      Adobe Reader 8, the only update not installed is the language update

      Is this a known problem? Is there a fix?