0 Replies Latest reply on Apr 26, 2008 9:10 AM by (mark_adams)

    corrupted installd reader 8.1.1 how to uninstall???

      Have reader 8.1.1 installed is failing to respond to any including updates.

      Have attempted windows add/remove programs has no effect

      'the patch could not be opened,verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer patch package'

      have attempted the DOS manual removal but on each attempt i have the warning i do not have access to attempt that.

      i am logged on as admin as am sole user of my PC.

      I have downloaded the latest version 8.1.2 and attempted to install and replace the older corrupted one with :

      on actual install error window

      Error 1714. older version of adobe Reader 8.1.2 cannot be removed, contact your technical support group.

      set up was interrupted before adobe reader 8.1.2 could be completely installed your system has not been modified, to complete installation at another time please run setup again.

      I am running windows XP pro
      amd 2400+ chipset with gig of mem, no other programs running at time of install or attempted uninstall.

      copy of adobe 8.1.2 is from the adobe website downloaded

      any help would be most appreciated.

      mark adams(uk)