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I have the exact same problem. Installed 8.1.2 yesrerday, May 6 and it worked until 0830 today, May 7. Did the same troubleshooting as Jeff, called Adobe Help, but they weren't any. Help, that is. Anybody have an answer?
Help! I have the same problem! My adobe reader has not worked for the last year. I have deleted it, and reinstalled it successfully 3 times! I am trying to open some documents from a PALS CD to study for a test I am to take tomorrow, and they will not open!!! I am very frustrated! Anytime I attempt to download any document from the internet, I have the same problem. I get a screen that says, "Adobe Reader 8.1 has encountered a problem and must close"---it then freezes the present screen! I have Windows XP home addition if anyone has any answers. I have not had ANY more problems out of my computer except this. I guess I will have to tell my instructor that the "dog ate my homework"! :) Anne
I have the exact same problem, yet when window checks for possible fixes, it states the error is because of Data Execution Prevention (DEP) settings. Yet when I tried to correct it by the instructions, it states that Adobe Reader DEP settings can not be turned off. So I just uninstalled it. I have no solutions, except to look for the previous version. Alan
I am also having trouble with 8.1 so I tried to uninstall and then reinstall. It will not even let me remove it. I get a message that the patch package could not be opened. Any suggestions. - June
Since all of us have the same problem, perhaps we can find some common thing on our computers that might be causing this.
One thing I have that may possibly be causing a conflict is I also have Adobe Reader 5 installed. It is not a great application, but I need to keep using it until the problem with version 8.1.2 is resolved. I also installed Mozilla's Firefox just before I downloaded version 8.1.2.
Also: my OS is XP Pro, and I'm up-to-date on all security downloads.
And just prior to downloading 8.1.2 I downloaded the latest Adobe Flash Player ActiveX (Version 220.127.116.11).
To Lottie Mills - I believe there are other types of .pdf readers that are free downloads. You can always try those. Jeff
Adobe Reader 8.1.1 has been corrupted---8.1.2 is supposed to remedy this. TRY "WINDOWS INSTALLER CLEANUP UTILITY"
1. Open Browser---Type in "WINDOWS INSTALLER CLEANUP UTILITY"
2. When results appear--Look for "support,microsoft.com-DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"-----CLICK
3. When page opens-scroll down to "Download the Windows Installer Cleanup Utility Now"
(Read instructions or not)
4. When "File Download-Security Warning" box appears--CLICK-"RUN"
5 After download completes--Open "PROGRAMS" on your computer and look for "WINDOWS INSTALL CLEANUP"--CLICK to open
6. When "box" opens--look for 8.1.1 or Adobe 8.1.1--CLICK (HIGHLIGHT)
CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
7. At bottom of "box"----CLICK-"REMOVE"
8. Go back to "CONTROL PANEL-ADD/REMOVE PROGRAMS"--Adobe should not be there.
9. Download "ADOBE READER 8.1.2 From Adobe web-site
I removed 8.1.2 and I installed 8.1.1 and it works great again... You can get the program from this site..
Hope it works for you..
That link for older applications http://www.oldapps.com/acrobat_reader.htm
is gold. I tried 8.1.1 but had the same problem as 8.1.2.
However, I installed version 7.09, my old one, and it worked perfectly. Aaah!
Man, what a lot of hassle for an inadvertent delete.
By the way, the "Windows Installer Cleanup Utility" mentioned above does not do as good a cleanup as the "Add/Remove Programs" in the Control Panel - at least on my computer anyway.
Thanks everybody for your help and commiseration. Jeff
>By the way, the "Windows Installer Cleanup Utility" mentioned above does not do as good a cleanup as the "Add/Remove Programs" in the Control Panel - at least on my computer anyway.
It does an entirely different, almost the opposite job. You should
NEVER use it as the main way to uninstall. It is only used when an
uninstall cannot be done. It doesn't delete any files. Then, after
running the Cleanup you should reinstall, then ininstall properly.
My "Windows Installer Cleanup Utility" message was for JUNE who COULD NOT REMOVE Adobe Reader. You tried to use it to solve a different problem. The last line read---DOWNLOAD Adobe Reader 8.1.2