5 Replies Latest reply on Jul 3, 2008 11:40 AM by (franz_stuetzle)

    AdobeUpdater looping

      Installed Adobe Reader 8.1.2 on WIN XP Prof SP3 on a Fujitsu Amilo Laptop.
      Same behaviour also with WIN XP Prof SP2.
      As a result I have Adobe Updater.exe in Windows task-Manager consuming 99% of CPU. Any tips or at least an idea how to avoid automatic update checkup?

      Regards

      Franz Stuetzle
        • 1. Re: AdobeUpdater looping
          This may be extreme-completely uninstall Reader. That includes everything relating to it. You can also run the MSICUU2.exe utility from Microsoft to assist in cleaning out the Registry, etc. Once you have done this try downloading afresh copy of Reader 8.1.2. Make sure that you turn off all virus, and malware scanners before attempting an install. Good luck.
          • 2. Re: AdobeUpdater looping
            (Aandi_Inston) Level 1
            I should mention, I feel, that MSICUU2 (Microsoft Installer Cleanup)
            is not a magic wand, but a tool with a very specific purpose. I am
            starting to see advice to "use it anyway" or "it cleans up better",
            which I don't think is helpful.

            The time to use it is when, and only when, it is impossible to
            uninstall with Add/Remove Programs. Never otherwise. It does NOT
            uninstal anything and it does NOT clean up registries.

            (In general avoid anything which claims to magically "clean up your
            registry").

            Aandi Inston
            • 3. Re: AdobeUpdater looping
              I have removed the Reader ver 8xxx completely because of the Adobeupdater. It stole all of the PC's processor capacity. Too bad that a program from a serious vendor behaves like this.
              • 4. Re: AdobeUpdater looping
                We to have a issue with Adobeupdater.exe causing CPU issues. So far the only fix is stop the task (taskmgr) AND OR REMOVE ADOBEUPDATER.EXE. I have heard about a patch "AdobeAUM5.1All.zip" (Beta) that addresses this issue. Where can I get this patch. We have 650 + XP Pro pc's and the majority is running your reader.

                Thanks
                Robert
                • 5. Re: AdobeUpdater looping
                  Level 1
                  Hi,

                  dont know about the patch but I got the problem solved doing following (XP installed on F:\):

                  F:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Adobe\Updater5\AdobeUpdaterPrefs.dat

                  --> Change 1 to 0
                      or insert 0

                      This will end automatic updates only.

                  F:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\

                  --> Rename Updater.api to Updater.api.err

                      No more automatic and/or manual updates.


                  You may try your luck.


                  Franz