2 Replies Latest reply on May 20, 2008 4:19 AM by (jasbell)

    Reader 8.1.2  freezes up my computer

      I have a Dell Inpsirion 1300 running Windows XP Home Edition and starting about two weeks ago, when I upgraded my reader from whatever I had to 8.1.2, every time I open a pdf file my computer locks up completely. I have to do a hard boot to get it to shut off and then restart my laptop. I had no problems with the old reader it is a new problem to me. The pdf files do open but i cannot navigate within the file, minimize it, nor close the file once it opens--basically i can do nothing once the file opens.

      Anyone have any ideas?
        • 1. Re: Reader 8.1.2  freezes up my computer
          I have a similar issue. When I view a PDF, I lose my internet connection and must restart the computer to fix.
          • 2. Re: Reader 8.1.2  freezes up my computer
            I have the same issue. If I open from a browser or download and open from Reader 8 my Dell Latitude D830 freezes and I have to force shut down. This behavior is repeatable

            Available Physical Memory: 2097151 KB
            Available Virtual Memory: 1910884 KB
            BIOS Version: DELL - 27d8021c
            Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
            Version: 7.00.6000.16386 (vista_rtm.061101-2205)
            Creation Date: 2008/04/02
            Creation Time: 11:40:54 AM
            Default Mail: Microsoft Office Outlook
            mapi32.dll
            Version: 1.0.2536.0 (vista_rtm.061101-2205)
            Creation Date: 2006/11/02
            Creation Time: 5:11:24 AM
            Graphics Card: NVIDIA Quadro NVS 140M
            Version: 7.15.11.5669
            Check: OK
            Installed Acrobat:
            Installed Acrobat: C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 3:06:38 AM
            Locale: English (United States)
            Monitor:
            Name: NVIDIA Quadro NVS 140M
            Resolution: 1680 x 1050 x 60
            Bits per pixel: 32
            Monitor:
            Name: NVIDIA Quadro NVS 140M
            Resolution: 1920 x 1200 x 60
            Bits per pixel: 32
            OS Manufacturer: Microsoft Corporation
            OS Name: Microsoft Windows Vista
            OS Version: 6.0.6001 Service Pack 1
            Page File Space: 4194303 KB
            Processor: x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2194 Mhz
            System Name: MYLAPTOP
            Temporary Directory: C:\Users\[my name]\AppData\Local\Temp\
            Time Zone: Eastern Standard Time
            Total Physical Memory: 2097151 KB
            Total Virtual Memory: 2097024 KB
            User Name: [my name]
            Windows Directory: C:\Windows

            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Accessibility.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:37:28 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\AcroForm.api
            Version: 8.1.2.2008011100
            Creation Date: 2008/01/11
            Creation Time: 9:46:48 PM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Annots.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:38:54 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Checkers.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:37:42 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\DVA.api
            Version: 8.0.0.2006102300
            Creation Date: 2006/10/23
            Creation Time: 1:10:52 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\DigSig.api
            Version: 8.1.2.2008011100
            Creation Date: 2008/01/11
            Creation Time: 9:42:42 PM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\EScript.api
            Version: 8.1.2.2008011100
            Creation Date: 2008/01/11
            Creation Time: 9:43:54 PM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\EWH32.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:42:46 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\HLS.api
            Version: 8.0.0.2006102300
            Creation Date: 2006/10/23
            Creation Time: 1:10:22 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\IA32.api
            Version: 8.1.2.2008011100
            Creation Date: 2008/01/11
            Creation Time: 9:42:46 PM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\ImageViewer.API
            Version: 8.0.0.2006102300
            Creation Date: 2006/10/23
            Creation Time: 1:10:36 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\MakeAccessible.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:38:36 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Multimedia.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:39:30 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\PDDom.api
            Version: 8.0.0.2006102300
            Creation Date: 2006/10/23
            Creation Time: 1:19:38 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\PPKLite.api
            Version: 8.1.0.0
            Creation Date: 2007/05/11
            Creation Time: 2:46:20 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\ReadOutLoud.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:38:46 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\SaveAsRTF.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:38:58 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Search.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:43:26 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Search5.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:43:36 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\SendMail.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:39:30 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Spelling.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:43:50 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\Updater.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:44:18 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\eBook.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:38:22 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\reflow.api
            Version: 8.1.0.2007051100
            Creation Date: 2007/05/11
            Creation Time: 2:42:58 AM
            C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins\weblink.api
            Version: 8.1.1.2007101000
            Creation Date: 2007/10/10
            Creation Time: 7:25:00 PM