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Do you have a link to the PDF? Might be the best way to see what's wrong.
If you want to fill your forms online you should make them "fillable" first. Usually it means that you need to download a particular software. But there is a way to avoid it. I use pdffiller.com to fill my forms online. It`s much faster and easier.
Then again, it may not work properly in pdffiller either. That's why I was hoping to get a look at the pdf.
Is one example of a PDF form that I can't enter information on certain computers. On some other computers it works fine.