3 Replies Latest reply on Jun 21, 2009 2:21 AM by DeCisse

    How to re-enable disabled components?

      I have some form of Adobe Reader on my Mac. Every once in a while, the Adobe update process tries to update Reader from v8 to a newer version. The whole installation process starts, then a bit later an error message states that some components were disabled and the update failed. It says to go to Adobe.com for help on how to re-enable disabled components. So here I am in the forum section. I was not able to locate where to find the procedure to re-enable disabled components. Can someone please help? Anything would be appreciated:) Thanks!
        • 1. Re: How to re-enable disabled components?

          The same problem and question for me.

          The error-message  says also that I can uninstall the program and install it again.


          Wat is (on a mac) a safe way to uninstall the adobe reader 9.1?


          Many thanks.

          • 2. Re: How to re-enable disabled components?
            emark1 Level 1

            a quick search of the forums would show the probable answer to be this:


            Adobe STILL doesn't support case-sensitive file systems on the mac that was introduced around 2003/2004.  While no warnings are supplied with the download of Reader, it is common knowledge w/ the CS3 CS4 products that this bug/oversight/issue occurs.







            as far as uninstalling, dragging the app to the trash will take care of getting rid of it, but if you wanted all traces gone then you need to also:


            1) drag the app to the trash


            2) locate preferences file inside Boot Disk/Library/Preferences

            3) locate folder inside Boot Disk/Library/Application Support


            4) locate preferences file inside Home Folder (your user folder ) /Library/Preferences

            5) locate folder inside Home Folder (your user folder )  /Library/Application Support


            You may also want to do the same for the "Air" folders which is just a folder in the Application directory labeled "Adobe" inside of which is a file "Acrobat.com.app"...  Also, delete outdated Updater folders, or get rid of the updaters completely if you're not keeping flash and shockwave or other adobe products...?

            • 3. Re: How to re-enable disabled components?
              DeCisse Level 1

              Many thanks for your help.