4 Replies Latest reply on Jun 3, 2008 1:54 PM by ~graffiti

    MAJOR PROBLEM with Reader...PLEASE HELP?????

      I was intending to update Adobe Reader. Downloaded and was in the process of installing 8.1.2 when I get the message of "Error 1714. The older version of 8.1.2 cannot be removed."

      I looked up this error code found it and just more failure with any fix suggested.

      I find the older version of Reader which apparently is 7.0.5. When I try to remove that program I get the following message:
      "This patch could not be opened. Verify that the patch package exists and that you can access ir or contact the vendor to verify that this is a valid Windows Installer patch package."

      I even did a search of all adobe reader files on my hard drive to remove them and Ii still get the same thing.

      Any suggestions?????
        • 1. Re: MAJOR PROBLEM with Reader...PLEASE HELP?????
          ~graffiti Adobe Community Professional & MVP
          A forum search for error 1714 comes up with quite a few threads. If I remember right, the most common fix is to run the MS installer cleanup utility but that doesn't work for everyone.

          Try looking through these threads: http://www.adobeforums.com/webx?127@@.ee6b2e6
          • 2. Re: MAJOR PROBLEM with Reader...PLEASE HELP?????
            Level 1
            Thanks! I'll check it out now but I have an overwhelming feeling that it will be something to do with the pevious version being corrupted somehow.
            • 3. Re: MAJOR PROBLEM with Reader...PLEASE HELP?????
              Level 1
              Thank you very much!!! This fix worked but the link provided would not connect. After a little further hunting everything has worked out. I followed the following step-by-step instructions:

              1. Download and install the Windows Install Clean Up utility.

              a. Visit the Microsoft website at http://support.microsoft.com and search for msicuu2.exe.

              b. Select the article "You receive the ?This patch package could not be opened? error message in an Office program."

              c. Click the link for the msicuu2.exe utility under Resolution Step 1.

              d. Save the utility to your desktop.

              e. Double-click msicuu2.exe and follow the onscreen instructions.

              2. Identify the version of Acrobat or Adobe Reader that is causing the issue and correctly remove it from the system using the following steps.

              -- If the error is generated by the current version of Acrobat or Adobe Reader:

              1. Remove all updates that do not generate an error message.

              2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

              3. Select the current version of Acrobat or Adobe Reader and choose Remove.

              4. Reinstall the current version of Acrobat or Adobe Reader.

              5. Apply any updates.

              Note: If the current version generates another error message upon removal, refer to the documentation on that issue.

              -- If the error is generated when an earlier version of Acrobat or Adobe Reader prevents the installation of the current version of Acrobat or Adobe Reader:

              Important: These steps require the installation media and serial number for both versions of Acrobat.

              1. Remove all updates that do not generate an error message.

              2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

              3. Select the previous version of the application and choose Remove.

              4. Re-install the previous version of the application.

              5. Remove the previous version of Acrobat or Adobe Reader using Add/Remove Programs, and then restart your computer.

              Note: If the previous version generates another error message upon removal, refer to the documentation on that issue.

              6. Install the current version of Acrobat or Adobe Reader.
              • 4. Re: MAJOR PROBLEM with Reader...PLEASE HELP?????
                ~graffiti Adobe Community Professional & MVP
                >but the link provided would not connect

                Sorry. Evidently the forms no longer let you link to search results.

                Glad you found it.