A company I do business with often sends us diagrams and other information in PDF format via email. They claim that when they send the email, the files are PDFs. However, when I receive the email, there are no PDF attachments. Rather, there is a file called winmail.dat, which, when opened, is a bunch of gibberish in Notepad (as most .dat files are, from my experience). Why do these files not come through as PDFs? I would like to know if the issue is with my computer or the sender's. I can open other PDFs downloaded from the internet or from other attachments just fine. Any help would be appreciated.
Installed on my computer:
Adobe Reader 8.1.2
Windows XP Home
AVG Free Edition 7.5 (maybe this has something to do with my problem?)
Mozilla Thunderbird (email client)
They are sending using Outlook's RTF format. Many mail clients (like
Outlook Express) do not understand this peculiar tnef encoding. Ask
your correspondents to send using plain text. If you can't get them
to resend, there are ways of decoding the winmail.dat files - Google
will find you online services that do it (for free), or you can
download a little extractor program if there are many files to be
dealt with. Search for winmail.dat tnef.