1 Reply Latest reply on Jun 19, 2008 9:06 PM by (Carl_L._Lambert)

    adobe reader 8.1.1

    (kristy_garner) Jun 19, 2008 2:51 PM
      I cannot get into my adobe reader. I cannot even uninstall it from my computer as it says "this patch package cannot be opened". Can someone please tell me what I need to do to correct this problem. It would be greatly appreciated. Thank you
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        • 1. Re: adobe reader 8.1.1
          Level 1
          (Carl_L._Lambert) Jun 19, 2008 9:06 PM (in response to (kristy_garner))
          Kristy,
          1. Open Browser--Type in "WINDOWS INSTALLER CLEANUP UTILITY"
          2. When Results appear, look for "support, microsoft.com. DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"----CLICK
          3. When page opens, scroll down to "Download the Windows Installer Cleanup Utility Package now"----Click ( you can read instructions or not)
          4. When "File Download-Security Warning " box appears--CLICK "RUN"
          5. After download completes, Open "Programs" and look for "Windows Installer Cleanup"---CLICK
          6. When "box" appears, look for Adobe or 8.1.1 (Should be on top)--CLICK (HIGHLIGHT) DO NOT HIGHLIGHT ANY OTHER PROGRAM!!
          7. At bottom of "box" click "REMOVE"
          8.Go back to "CONTROL PANEL"-"ADD/REMOVE PROGRAMS"-Adobe should no longer be there.
          9. Now Download ADOBE READER 8.1.2
          (some earlier versons were "corrupted"-Version 8.1.2 is supposed to correct this)