4 Replies Latest reply on Apr 22, 2009 11:10 AM by TheInfamousOne

    Reader 8.1.2 will not launch

      I am unable to launch any Adobe Reader above 6.0 under WINXP. My install appears to go flawlessly. When finished, there is a new Adobe reader Icon on the desktop and all pdf apps have become associated. Regardless of whether I try to launch a pdf, or try to launch reader from the shortcut or directly from its exe file, I get an hourglass for approx .2 seconds and that is it. If I monitor in task manager, reader never even makes it onto the applications or processes lists.

      I completely uninstall all versions of Reader other than the one I am currently trying to use. However, v 6 is the most recent that I can install and run. v 7 and up, including 8.1.2, all exhibit the symptoms described above.

      I have followed the instructions from Adobe Tech Docs: http://www.adobe.com/support/techdocs/329444.html which appear to address the problem, but to no avail.

      The computer is running XP Service Pack 2 and is on an older Athlon 2600+ w 1GB RAM. System resources are not being taxed.
        • 1. Re: Reader 8.1.2 will not launch
          Hope to get a solution for this problem soon as I have the same problem.
          • 2. Re: Reader 8.1.2 will not launch
            pwillener Level 8
            Can you look up the Event Viewer if you find any information for the time when it happened?
            • 3. Re: Reader 8.1.2 will not launch
              Level 1
              Nothing showed in the Event Viewer log. However, just to be thorough:
              1. I uninstalled reader 6.0.1 and rebooted. (all pdf became unassociated)
              2. I deleted any acr*.tmp anywhere on my computer.
              3. I deleted The 6.0 folder from the application updates path
              4. I deleted the 6.0 folder from my install path.
              5. I deleted the Adobe folder from my temp directory.
              6. I ran CCleaner, cleaned app files and registry and repeated.
              7. I rebooted and repeated step 6.
              8. I opened Event Viewer, backed up and cleared all events from the log.
              9. I installed 8.1.2 (all pdf became associated with Acrobat Reader)
              10. Under Event Viewer/Application the event log displays: Product: Adobe Reader 8.1.2 -- Installation operation completed successfully.
              11. Under Event Viewer/System the event log displays: The Windows Installer service entered the stopped state.
              12. I tried to launch: the shortcut, a pdf and the exe file.
              13. There are no additional events added to any level of the event log.
              14. There is no indication of activity from Reader in the Task Manager: Applications or Processes. It never appears in either.

              As a final note, I know the 8.1.2 install file is not corrupted because I copied it to another computer where it installed and runs just fine.
              • 4. Re: Reader 8.1.2 will not launchn

                We noticed the same thing but our problem is this.


                Our user can launch Reader just fine, but when they exit out of Reader and then come back to launch it later, it won't launch.


                We discovered this, if you open up the Windows Task Manager, you'll see the AcroRd32.exe running.  If you kill this task, then you'll be able to launch it again.  But unfortunately, we see this as a re-occuring problem.