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Sounds like an OS preference issue (They probably got changed when she had work done. Sounds like default settings). Nonetheless, Reader hasn't got anything to do with that behavior.
Poop! I was afraid that was the answer that I was going to get. The OS is Windows XP. Any suggestions on where/who I should try next? Thanks for trying to help! =)
Someone might come along that uses XP more than I (I'm mainly on a Mac). In the meantime, you can use Google to search for an XP user forum.
What happens when you delete the files on the desktop?
If the folder she's dragging to is on a different drive (the desktop
is on the System drive, usually C), then XP will copy, not move, the
file she's dragging. Hold the Shift key down while dragging to move
it and thus remove it from the desktop.