1 Reply Latest reply on Jul 31, 2008 9:27 PM by (Bob_Guzik)

    DRM issue with v7

      I hope you can help me. I am unable to open an eBook Item: 078655455X - Dietz, William , C. McCade on the Run (Adobe Reader) ISBN: 078655455X.I get an error message stating "This document can not be opened because ownership can not be established on this computer. I've been on the same computer for many years. I can open other DRM enabled eBooks (PDF) with no problem. I can't authorize my computer because I get yet another error message stating Your Adobe software could not be activated. Client user is not an EasyActivation user and cannot be migrated to a full user.

      I have to use v7 because that is what the book supports. I own many books, and this is the only book with which I am having a problem.

      I have owned this computer for several years, and primarily use the email address used to send this email. My system information:

      OS Name Microsoft Windows XP Professional
      Version 5.1.2600 Service Pack 3 Build 2600
      OS Manufacturer Microsoft Corporation
      System Manufacturer Dell Inc.
      System Model Dell DM051
      System Type X86-based PC
      Processor x86 Family 15 Model 4 Stepping 7 GenuineIntel ~2793 Mhz
      Total Physical Memory 2,048.00 MB
      Available Physical Memory 1.03 GB
      Total Virtual Memory 2.00 GB
      Available Virtual Memory 1.96 GB

      My email address is bobg2u@pacbell.net. A long time ago I had a hot mail address of bobg2u@hotmail.com, but I have not used that for years

      Can you help me activate my book so I can read it?.
        • 1. Re: DRM issue with v7
          Level 1
          I hope you can help me. I am unable to open an eBook Item: 078655455X - Dietz, William , C. McCade on the Run (Adobe Reader) ISBN: 078655455X.I get an error message stating "This document can not be opened because ownership can not be established on this computer. I've been on the same computer for many years. I can open other DRM enabled eBooks (PDF) with no problem. I can't authorize my computer because I get yet another error message stating Your Adobe software could not be activated. Client user is not an EasyActivation user and cannot be migrated to a full user.

          I have to use v7 because that is what the book supports. I own many books, and this is the only book with which I am having a problem.

          I have owned this computer for several years, and primarily use the email address used to send this email. My system information:

          OS Name Microsoft Windows XP Professional
          Version 5.1.2600 Service Pack 3 Build 2600
          OS Manufacturer Microsoft Corporation
          System Manufacturer Dell Inc.
          System Model Dell DM051
          System Type X86-based PC
          Processor x86 Family 15 Model 4 Stepping 7 GenuineIntel ~2793 Mhz
          Total Physical Memory 2,048.00 MB
          Available Physical Memory 1.03 GB
          Total Virtual Memory 2.00 GB
          Available Virtual Memory 1.96 GB

          My email address is bobg2u@pacbell.net. A long time ago I had a hot mail address of bobg2u@hotmail.com, but I have not used that for years

          Can you help me activate my book so I can read it?.