3 Replies Latest reply on Sep 8, 2008 12:25 PM by (Jeremy_Mylod)

    Adobe Reader 9 does not open

      Hi<br /><br />I am running windows pro SP3.  Installed Adobe Reader 9.  Since then no pdf document will open from web or file.  I have copied and pasted the error document that is sent electronically to Microsoft.<br /><br />This problem occurs too when trying to open Adobe Reader from the start menu.  I have also tried uninstalling and reinstalling Version 9 and I get the same problem.<br /><br />Any advice or solutions???<br /><br /><?xml version="1.0" encoding="UTF-16"?><br /><DATABASE><br /><EXE NAME="AcroRd32.exe" FILTER="GRABMI_FILTER_PRIVACY"><br />    <MATCHING_FILE NAME="A3DUtility.exe" SIZE="251224" CHECKSUM="0x806255E4" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0.0.1" FILE_DESCRIPTION="Adobe 3D Utility" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="1.0.0.1" ORIGINAL_FILENAME="A3DUtility.exe" INTERNAL_NAME="A3DUtility.exe" LEGAL_COPYRIGHT="(c) Adobe Systems Inc.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47EF7" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="06/12/2008 06:37:24" UPTO_LINK_DATE="06/12/2008 06:37:24" VER_LANGUAGE="English (United States) [0x409]" /><br />    <MATCHING_FILE NAME="ACE.dll" SIZE="785408" CHECKSUM="0x43C384D6" BIN_FILE_VERSION="2.13.53.1" BIN_PRODUCT_VERSION="2.13.0.1" PRODUCT_VERSION="52.344220" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE Thu Jun 12 02:18:02 2008" FILE_VERSION="2.13.53.1" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC6D99" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.13.53.1" UPTO_BIN_PRODUCT_VERSION="2.13.0.1" LINK_DATE="06/12/2008 09:18:12" UPTO_LINK_DATE="06/12/2008 09:18:12" VER_LANGUAGE="English (South Africa) [0x800]" /><br />    <MATCHING_FILE NAME="AcroBroker.exe" SIZE="279952" CHECKSUM="0xFDAA99E0" BIN_FILE_VERSION="9.0.0.332" BIN_PRODUCT_VERSION="9.0.0.332" PRODUCT_VERSION="9.0.0.2008061200" FILE_DESCRIPTION="Adobe PDF Broker Process for Internet Explorer" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Broker Process for Internet Explorer" FILE_VERSION="9.0.0.2008061200" ORIGINAL_FILENAME="AcroBroker.exe" INTERNAL_NAME="AcroBroker.exe" LEGAL_COPYRIGHT="Copyright 1984-2008 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5257C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.0.332" UPTO_BIN_PRODUCT_VERSION="9.0.0.332" LINK_DATE="06/12/2008 07:00:55" UPTO_LINK_DATE="06/12/2008 07:00:55" VER_LANGUAGE="English (United States) [0x409]" /><br />    <MATCHING_FILE NAME="Acrofx32.dll" SIZE="65536" CHECKSUM="0x7A204FB" BIN_FILE_VERSION="6.0.0.0" BIN_PRODUCT_VERSION="0.0.0.0" PRODUCT_VERSION="6.0.0.0" FILE_DESCRIPTION="Lotus Notes Field Exchange Module for Adobe Acrobat" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="6.0.0.0" ORIGINAL_FILENAME="Acrofx32.dll" LEGAL_COPYRIGHT="Copyright Adobe Systems Incorporated 2003" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10449" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.0.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="06/12/2008 05:32:44" UPTO_LINK_DATE="06/12/2008 05:32:44" VER_LANGUAGE="English (United States) [0x409]" /><br />    <MATCHING_FILE NAME="AcroRd32.dll" SIZE="20018544" CHECKSUM="0x9C2C5AA0" BIN_FILE_VERSION="9.0.0.332" BIN_PRODUCT_VERSION="9.0.0.332" PRODUCT_VERSION="9.0.0.2008061200" FILE_DESCRIPTION="Adobe Reader 9.0" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="9.0.0.2008061200" ORIGINAL_FILENAME="AcroRd32.dll" LEGAL_COPYRIGHT="Copyright 1984-2008 Adobe Systems In