2 Replies Latest reply on Aug 22, 2008 6:31 AM by (Marilyn_Greenberg)

    Installation Problems with v9

      I originally tried to install the Acrobat 9.0 Prof but had problems with
      that also. It kept telling me that I needed to verify the original serial
      number for the upgrade, but I've never had the full acrobat on this
      laptop. So I decided that perhaps the reader was interfering and
      uninstalled it. Not only did it still not let me install the full Acrobat,
      now I can't get the reader to install.

      The download gets 50% through and stops. A screen comes up asking to
      Please choose the extraction location and shows
      c:\users\myname\local\reader\setup files\

      I click ok, but nothing happens. I've tried browsing for other places to
      extract, but still nothing happens.

      Someone in one of the forums mentioned using Microsoft Windows Installer,
      but Microsoft says not to use this if you are using Office 2007.

      My laptop has Vista and Office 2007.

      Marilyn