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Caps are considered SHOUTING. Please refrain. Full sentences help to
understand your issues. We cannot tell you how to remove and re-install
until we know the OS and version of Reader.
Mike, Apologies for caps, did not change caps key from entering error code.
Our operating system is Windows XP, the Adobe Reader states 8.1.1.
We are unable to print. We have attempted to delete programme from add and remove programs however we received the following message, unable to remove, patch fix not installed. I tried the Tech Support link and received the Update ID to quote AC7BBA86-7AD7-0000-2550-7A8C40000000. I hope this assists, we are not very computer literate and find it hard to understand some of the terminology, however learning all the time. Regards Carole
If you cannot remove via the contol panels, please download the
Microsoft Installer Cleanup Tool. It should remove registry entries and
allow you to install another version.