4 Replies Latest reply on Sep 5, 2008 6:17 AM by (Dave_Stewart_Sr)

Adobe Reader 9 causes hard reboot of Dell Optiplex 755

(Ken_L._McDaniel) Aug 28, 2008 4:10 AM

I installed a fresh XP SP3 image on 3 different Dell Optiplex 755 systems, with Adobe Reader 9. When I open a second PDF with the first PDF still open, each 755 does an immediate hard restart, no matter whether I double click the second file, or use File>Open. Uninstalled Reader 9, installed Reader 8.1.2, and can open as many PDFs as I care to. Dell Support says they have not heard of this issue, speculated that Adobe may have a chipset issue with Reader 9.

Anyone heard of this issue?

1. Re: Adobe Reader 9 causes hard reboot of Dell Optiplex 755

(Dave_Stewart_Sr) Sep 2, 2008 9:53 AM (in response to (Ken_L._McDaniel))

Hi Ken

Have you found a resolution for your Adobe Reader 9 rebooting your Dell 755's? We have the same thing with Acrobat Pro ver 9 rebooting our Dell Optiplex 755's.

thanks

Dave Stewart
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2. Re: Adobe Reader 9 causes hard reboot of Dell Optiplex 755

(Ken_L._McDaniel) Sep 4, 2008 5:18 AM (in response to (Ken_L._McDaniel))

Dave,
No, not yet. But it's good to get some confirmation. I also submitted a bug report to Adobe. It's rather difficult to communicate more directly with them.

Thanks for feedback.
Ken
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3. Re: Adobe Reader 9 causes hard reboot of Dell Optiplex 755

(Ken_L._McDaniel) Sep 4, 2008 7:13 AM (in response to (Ken_L._McDaniel))

Dave, a new video driver fixed the reboot issue on the GX755. R186683.exe version A06 did the trick. Thanks to JT who saw the same reboot issue on GX755s working with XPS files.

Ken
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4. Re: Adobe Reader 9 causes hard reboot of Dell Optiplex 755

(Dave_Stewart_Sr) Sep 5, 2008 6:17 AM (in response to (Ken_L._McDaniel))

Ken, Thanks for the great info! I really appreciate it. Looks like it's resolved my troubles too!

Dave
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