1 Reply Latest reply on Sep 10, 2008 12:00 AM by (Aandi_Inston)

    Reader 9: iertutil.dll is missing

      On Windows XP, I just upgraded to Adobe Reader 9.0.0, and now I get two copies of a message saying that iertutil.dll is missing every time I launch Reader. I've tried re-installing, didn't help.

      Thinking that "iertutil" might mean "Internet Explorer Run-time Utilities", I'll provide the additional info that I still have IE 6 on this machine (I never use it and would rather not upgrade if I can avoid it).

      Help?
        • 1. Re: Reader 9: iertutil.dll is missing
          (Aandi_Inston) Level 1
          I think you are right that it belongs to Internet Explorer. Internet
          Explorer is a system requirement, but IE6 is listed as OK
          (http://www.adobe.com/products/reader/systemreqs/#90win). It may be
          worth just starting IE6 to make sure it still works OK, to see whether
          it needs to be repaired.

          Some reading on the internet suggests that this problem comes from
          bits of IE7 being on the system.

          Aandi Inston