2 Replies Latest reply on Oct 1, 2008 3:19 AM by (scott_m_henderson)

    Adobe Reader 9 install issue

      Hi all

      We're trying to create a custom installation of Adobe Reader 9 to deploy to 1800+ users. We have extracted the MSI and used the Adobe Customisation Wizard to generate a TRANSFORMS (MST) file. Our Document Management System (Interwoven) is hard-coded to look for AcroRD32.exe in "C:\Program Files\Adobe\Reader" so we configured the MST to install Adobe Reader 9 to "C:\Program Files\Adobe", instead of the default installation path "C:\Program Files\Adobe\Reader 9.0\Reader". We're just deploying the following command in a batch file for now:-

      msiexec /i \\server\share\AdobeReader9\AcroRead.msi TRANSFORMS="\\server\share\AdobeReader9\AcroRead.mst" /qb! /norestart ALLUSERS=1 /l*vx C:\AdobeReader9.log

      It appears to install to "C:\Program Files\Adobe\Reader" as desired fine, we see many files/folders (56 items in total) but just as the MSI Installer finishes, it removes all files and leaves the 11 folders empty (we monitored this throughout the install by pressing F5 to refresh the screen). When we launch Adobe Reader for the 1st time only the MSI Installer starts up again and reinstates all files into "C:\Program Files\Adobe\Reader" and the 11 sub-folders, before it opens Adobe Reader. How odd! We have re-created the MST from scratch but no joy. We did noticed that when we create another MST with the default installation path it works fine, in that it copies all files and folders during the installation to "C:\Program Files\Adobe\Reader 9.0\Reader" and does not remove them at the end of the installation. So perhaps it does not like the install path change for some reason??

      Does anyone know why this is happening and what we can do to fix it please? Huh?