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You should probably post in the ATM area - either the Mac or PC one depending on your system.
thanks john. will do
Try downloading the OTFTyper utility from Adobe. AFAIK, it should resolve this problem (I'm not a Mac guy, but I saw this utility and its description). But I must admit I don't know where to find it besides of the beta testing area (fonts download).
Maybe Thomas Phinney can help ;-).
It's linked from our OpenType Q&A doc, as well.
If you aren't seeing the standard teal-and-black "O" icons for the fonts, it might be worth checking. But otherwise, I'd suspect this is an Acrobat issue. If your icons try the Acrobat forum as my first stop.
I must admit, I don't recall hearing this particular problem before, so I am at a bit of a loss. There are a couple of other "cleaning" kinds of steps recommended in the OpenType readme, that one could try.