1 2 3 Previous Next 98 Replies Latest reply on Apr 3, 2009 4:49 AM by (Ralph_Pritchard)

    Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !

    Level 1
      I try everything, newest drivers (nvidia 8800 GTS 512), older drivers, beta drivers, alternative drivers, uninstall QTime, disable OpenGL in After Effects, delete openGL plugin.... Simply, did not help. AE CS3 is abnormal slow, type text, draw and edit mask, any kind of moving element , moving windows (interface).... everything. When turn on openGL, openGL work fine, fast, smooth., but non openGL operation (written above), still the same! I did some test and found that similar problem have with encore (not my primary application, but...). Other programs work perfectly (premiere, photoshop, illustrator). I have core2 quad 6600 @ 3 GHz, 3 GB RAM, 8800 GTS 512 @ 2560 x 1600, win XP pro strong configuration but unusable for AE CS3!!! I try to reduce resolution, but also, did not help.
      Please, is there anyone with some solution? Is problem with AE or drivers? Thanks.
        • 1. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
          Mylenium Most Valuable Participant
          >Is problem with AE or drivers?

          Like most programs AE is resolution agnostic and will take up whatever real estate Windows let's it, but you never know... Still, since you're experiencing the problem even at lower resolutions, I would presume it's a driver problem. Both AE and Encore use hardware acceleration to draw certain parts of the UI (Encores Preview window, AE's layer windows etc.) that are not specifically tied to other OpenGL functions. Can you verify in the prefs that AE "sees" all that power and supports all features? Did you try changing options such as "Accelerate Effects using..." in the AE prefs? Do you use any special settings for hardware antialiasing and such stuff on your graphics card?

          Mylenium
          • 2. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
            Jonas Hummelstrand Level 2
            Hmm, doesn't sound like a common problem...

            IntelliPoint software is known to cause GUI problems, uninstall it if you have it (the mouse will work anyways.)

            Here are a bunch of other things to try:
            i http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp

            - Jonas Hummelstrand
            http://generalspecialist.com/
            • 3. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
              Level 1
              hmmmm, I am afraid that this is big problem. I do not have IntelliPoint software, AE prefs is perfectly tuned up. Now, I call friend which just buy the same cpu, mbo and graphic card, and you guess, absolute the same problem!!!! It is obviously that something is very very wrong, redraw did not have any acceleration at all. It is so slow that you can clearly see how windows show up, solids show up in composition almost like scanline render... Still I do not have solution for this.

              Please help.
              • 4. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                Level 1
                Today we have done numerous of tests to determine if there is something wrong with our gf 8800gts 512 and guess what .
                Friend of mine is working in Croteam and he let us try native (nvidia) 8800gtx that is basicly the best reference for all nvidia chipset cards.
                After test we had absolute same problem like with gigabyte 8800gts.

                Conclusion can only be one and that is obvious that it is ADOBE mistake and i just hope someone from adobe team read forums and address this kind of bugs.
                If anyone have solution for us that will help us use our 8xxx cards on QUAD BASED systems/motherboards i would gladly like to hear.
                Also we would like to note 7xxx based nvidia cards all work fine with our systems.

                Our system specs:
                asus 5pk with q6600
                4 gb ram
                windows xp sp2 32bit
                gf 8800 gts 512mb gigabye

                cheers

                Berislav Kovacic
                Null Studio
                • 5. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                  Jonas Hummelstrand Level 2
                  During the four or so years I've been helping people online with AE problems, I have never heard anything like what you are describing.

                  There must be something very specific with your system, otherwise we'd have heard of similar problems before.

                  The new Mac Pro's are all quad and dual quad Xeons with 8800 GPU's...

                  I suggest you contact support, this is so specific that none of us can help, I'm afraid.

                  i http://adobe.com/support/

                  Here's a bunch of trouble-shooting tips I've collected, you should go through the list and see if there's anything that will help:

                  i http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp

                  - Jonas Hummelstrand
                  http://generalspecialist.com/
                  • 6. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                    Level 1
                    Dear Jonas,

                    it is funny that both of us purchased same components and both fail on same test.
                    could it be mix between cpu mbo gfx card i cant tell. but since all adobe apps works fine with no lags (only encore shows that interface problem) i would likely blame adobe for this.
                    Since we both work professionally in after effects and 3d applications general (3dsmax, lightwave) we do not experience anythining like that until now.
                    So it would be nice to get any feedback from adobe in terms of what to do or what can be done.
                    We picked best parts for our new workstations and i wouldn't say that it is hardware that fails.
                    Also we are talkin about totaly different systems since you are using mac osx
                    cheers

                    Berislav Kovacic
                    Null Studio
                    • 7. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                      David Wigforss-Hv1BNN Level 2
                      Perhaps its the 8800's fault...

                      Similar problems with XSI. http://www.xsibase.com/forum/index.php?board=15;action=display;threadid=35216;start=0
                      • 8. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                        Mylenium Most Valuable Participant
                        >We picked best parts for our new workstations and i wouldn't say that
                        >it is hardware that fails.

                        That's simply a wrong assumption with no real value whatsoever. Sorry friend, life ain't that simple and whether it's the differences in UI libraries that Adobe, Softimage and Autodesk may be using or something else could very much become a matter of endless discussion. Likewise, quoting MAX for reference is somewhat funny, as to my knowledge it's perhaps the single app on the planet that uses more DirectX than OpenGL functions for its display stuff. So, since you know your way around computers, please be nice and give us some solid info:

                        - use system information to generate a report
                        - use Vision Lab's GL info utility to generate a ICD dump from your graphics card
                        - Run all DXInfo tests and generate a performance report

                        Then make the reports available somewhere for download. We will gladly take a look at them and provide more help. whether that is going to resolve your problems is another matter, though. But hey, you could always give us your graphics cards. I certainly don't mind getting free hardware... *giggle*

                        Mylenium
                        • 9. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                          Level 1
                          dear Mylenium,

                          tell me are you working for adobe nvidia or so ?
                          if you read carefully trough my comments i have mention that we tried REFERENCE 8800 card from NVIDIA manufacture. that means there exist NO better card from any manufacturer on planet that can match NVIDIA reference one in terms of stability and build it components.
                          It was 8800gtx card and it also fails to work with after effects just like gigabyte card.
                          Also if you read same card works nice on core 2 duo MBO with e6600 and adobe cs3.
                          conclusion? i can't make better one than ask problem to be solved either from adobe, nvidia, asus?

                          anyway i will gladly provide all necessary infos to any of manufacturers needed to help/solve this problem.
                          i have run all dxdiag tests all seems fine and i would like to know URL for VISION LAB utility so i can pack up all together.

                          cheers

                          Berislav Kovacic
                          • 10. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                            Mylenium Most Valuable Participant
                            I read all you wrote, but, allow me to make this point, just like demos on tradeshows are made to work and attract people, reference design hardware is made to work and impress. Therefore ruling out any compatibility issue on a different sets of hardware is premature and unproductive. Do you know if NVidia ever intended for you to use this card in brand X motherboards? Do you know your exact processor steppings and internal IDs?

                            No offence, but nobody on this planet can predict every fraggin' scenario when new processors come out every two months - not NVidia, not Microsoft and most certainly not Adobe. The only rule about the game is the old Confuzius saying: I know that I don't know anything. Depending on your creativity, everything is imaginable. Whether it's rthe graphics card or simply AE not playing nice with a particular other component is what we are trying to find out.

                            You are also giving no credit to the fact that while the hardware as such may be perfect, its functions are to a large degree dependent on microcode only loaded by the driver in combination with the card's own BIOS plus additional auxiliary software. Do you know how many hardware bugs are "fixed" by simply rerouting software routines these days? It's quite possible that one such fix gets in the way of some other function...

                            So for what it's worth, give us all the info you can and we will try to help. Everything else is just a pointless waste of time - yours and mine.

                            Mylenium
                            • 11. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                              Level 1
                              ofcourse i am not here to argue with you neither i have time to listen this programmers backgrounds or manufacturer explanations how software is made.
                              i am end user that purchase hardware and software and want proper SUPPORT from company that provide them

                              here is complete dxdiag and system info.

                              btw. i have started few more threads around cgtalk newtek forum and so far i have 4 reports of AFTER EFFECTS slowdown regarding QUAD CPUS and 8800 series cards.

                              www.null.hr/tmp/system.rar

                              cheers and thanks in advance
                              • 12. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                Level 1
                                btw. here is newtek forum i started yesterday so far 4 ppl reported same problem as i experience
                                http://www.newtek.com/forums/showthread.php?p=665907#post665907

                                all of them run quad core and 8800 series boards.. and it affect all
                                vista xp 32 xp 64
                                • 13. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                  Level 1
                                  Hi my friends,

                                  I just read your little conversation.One small tip for Mylenium if it can help 2 find what is wrong. I make some test and find that OpenGL functions in After Effect work perfect, @ speed of light! Problem is non OpenGL part. I see that Berislav put some info, so Mylenium, I hope you will find some way to fix this situation, I am sure that this is not unique case. I assemble a lot workstations in past few years, Adobe is my weapon of choice for more then 10 last years, and this is really firs time to see After Effects to work like this.

                                  Old Confuzius is good, but I prefer Great Master Splinter (Ninja Turtles mentor :))

                                  Blue sky
                                  • 14. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                    Level 1
                                    i have noticed even ogl is not as fast like running 79xx series of cards on quad config ...

                                    cheers

                                    nemoj da te lazu
                                    • 15. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                      Mylenium Most Valuable Participant
                                      Hehe, may the evil Shredder not step in your path... (the comics were funny, the recent movie was not).

                                      Anyway, based on the info you provided, this seems to boil down to a compiler/ DLL referencing issue. The intel and Microsoft forums are full of them. As you will notice, all your crashes and a few other component failures listed in the system info appear related to the MS Visual C Runtime v8 and, in case of Lightwave and FPrime, to the graphics overlay libraries. From what I gather (I'm not a programmer myself), they changed the procedures for making certain function calls at some point in Visual C/ Visual Studio and it would seem that this also affects the UI libraries in that they are not safe to use on the particular system, if the DLL is being replaced by the NVidia driver or Service Pack 2. I will forward the info to the authorities and let you know what comes of it. For the time being I cannot offer any help beyond that.

                                      Mylenium
                                      • 16. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                        Level 1
                                        thanks mylenium

                                        hopefully they will be able to get something from that data.

                                        i see you have lightwave background? working much in it and you have some stuff to show?

                                        cheers
                                        • 17. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                          Level 1
                                          Thanks Mylenium!

                                          this is good way 2 start solving this stupid situation.

                                          Let the Ge-Force be with you :)

                                          Blue Sky
                                          • 18. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                            Level 1
                                            >>hardware and software and want proper SUPPORT from company that provide them

                                            Have you called support: http://www.adobe.com/support/contact/? These are the user to user forums and are not regularly patrolled and don't have any tracking or escalation mechanism like the supported technical support channel.

                                            AE uses GDI+ (as provided by Microsoft) to draw to the screen. It sounds like something in your setup is causing GDI+ to behave badly as we share that code with Encore.

                                            --chris prosser
                                            • 19. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                              Level 1
                                              we didnt call adobe support since we are not usa citizens. so cause of that we always try to fix problems by mail or forums communications. Problem is that all users running quad based systems and gf 8xxx on windows system experience same VERY bad refreshing and lagging in cs3.
                                              at least that is what i see from feedback on other forums where in lees than 2 days i received 8 confirmations about same problems in cs3.
                                              i hope adobe will find solution on this and provide us fix or at least tell us what to do. question is why 7xxx based graphic cards do not make this kind of problems on quad boards.
                                              once more same 8800 gts works FINE on core 2 duo mbo/cpu combo in cs3.
                                              • 20. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                Level 1
                                                Hey bozidar pergar , same problem here, with the gfx card. I too tried everything. I Really dont know what to do...everything else works just FINE!!!!!!

                                                The only time when the lag is really not present and the whole application is running fine (in interface terms) is when i do not run the program as an Administrator. But the drawback of that is after effects starts to throw up some licensing issue thing, which is

                                                "Please run this program from the Administrator account so it can set up your license. Once the license is set up, you can run it from any account."

                                                and even after i accept it, i get into the programs interface and if i start to render stuff out, the error pops up again, infact every now and then.

                                                btw, if you try firing up the Rendering engine from the after effects folder, the interface works JUST Fine.

                                                Another thing is, i tried reinstalling the whole application. Its only for that first few times i fire up after effects the lag doesnt exist. After sometime i get these issues.

                                                If someone could come up with a resolution!

                                                ------------
                                                tech specs:
                                                ------------
                                                quad 6600
                                                8gb ram
                                                vista 64
                                                updated drivers(vista + gfx card)
                                                latest quicktime installed
                                                • 21. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                  Jonas Hummelstrand Level 2
                                                  Please, everyone that has this problem, file a bug report!

                                                  i http://adobe.com/go/wish/

                                                  - Jonas Hummelstrand
                                                  http://generalspecialist.com/
                                                  • 22. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                    Bozidar,

                                                    Does the problem persist if After Effects is uninstalled, then reinstalled?

                                                    Also, what brand computer is this?
                                                    • 23. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                      Level 1
                                                      willook,

                                                      first, brand is Pergar Laboratory Inc.:))
                                                      I am not fun of brands, because it is too expensive for something that live no more then 1,5 year in my case (after that period, there is new power hungry software, new x times faster processors, also new games ...). So my strategy is to find good components, and make software up to date. This is first time to find such big problem. In my opinion this is something about software component incompatibility (MS<>adobe<>nVidia). Some library or something like this. (I am not programmer, but if there is some brand/hardware problem there will be more problems, but everything is just perfect except AE/Encore). I put my 7950 card in this quad machine and all is perfect, put my 8800 in dual machine also all is perfect. Only combination 8800 in quad did not work with AE, everything else is perfect.
                                                      If you read some posts from myllenium you will see that man found some issues... I also report this as bug. I think that some update will fix this (from xp, Adobe or nVidia, who cares:)

                                                      Second :) I am in two big projects, so, I do not even think about reinstall cs3 right now, change cards again, test... When somebody found solution I will do all I need. Try/error system drive me crazy and I have free time problem:)

                                                      Blue Sky 2 All
                                                      • 24. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                        Level 1
                                                        even im in the middle of a project...but atleast you have a spare card, im stuck right in the middle of nowhere. I really hope they come up with a fix real QUICK!!!!!!!!! or if someone can figure out what the problem is, has anyone tried formatting their HD and then givin this a shot? i have no choice but to do that if thats the case, id give this a try this weekend, if someone tells me i should try it out...
                                                        • 25. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                          Andrew Yoole MVP & Adobe Community Professional
                                                          Bozidar, Willook, Sachez, Berislav...

                                                          Is this perhaps a bug that's unique to Eastern European users? :-)
                                                          • 26. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                            Level 1
                                                            lets leave geographical related issues:) and concentrate on the current issue. its really gettin frustratin, any other day Andrew and il be in for a light hearted conversation..
                                                            • 27. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                              Jonas Hummelstrand Level 2
                                                              I think I've seen four people on this forum have this problem so far. The only way to get this solved by Adobe is to make sure you all file a bug report:

                                                              i http://adobe.com/go/wish/

                                                              - Jonas Hummelstrand
                                                              http://generalspecialist.com/
                                                              • 28. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                Level 1
                                                                bug posted but i am wondering will it be fixed since i heard from some insiders cs4 is in beta already so i have no big hopes for fix.....
                                                                • 29. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                  Level 1
                                                                  Same here on a Dell t7400 dual quad xeon with quadro fx 1700 (which is also based on 8800 or 8600 with 512 mb ram) running xp x64. running latest drivers. I'll give the latest directx and 8.02 a try. Let's see if that changes anything.
                                                                  • 30. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                    Level 1
                                                                    just to keep you updated - latest directx and 8.02 didn't help. waiting...
                                                                    • 31. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                      Level 1
                                                                      well, after all we've said, the answer has be lying with a definite update from either Adobe for AE or Nvidia(drivers), i cant say much but i guess Adobe has to be the one to do the update...just my guess..
                                                                      • 32. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                        Level 1
                                                                        ok, try this out and tell me if this works for you'll guys...heres the latest update from me. Ive done a clean format of my HD and i've reinstalled everything from ground up. The abnormal thing still existed, but heres what i found out by chance and it works for me...

                                                                        I fire up after effects...create a new composition, create a new layer(all this is with the abnormal behavior) and i then apply the SA Color Finesse 2 Effect, then go into the full interface of that plugin. One that plugin fires up into its own interface successfully, I then exit the interface and VOILA, after effects is acting normal once again.

                                                                        Don't worry i've tried removing the plugin from the interface and using after effects, no luck there...

                                                                        hope this works at least for the 'meanwhile' and i'm not sure if this would work 100% for anyone else...but hey...its worth the shot!
                                                                        • 33. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                          Level 1
                                                                          lol sounds like funny hack but since i am reverted back on 7950 gt i cant be of help for now... would be nice to hear others users about that hack....
                                                                          • 34. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                            gold987987987 Level 1
                                                                            Whats going on with this issue?
                                                                            I have a 8800GT on it's way and will be using AE on a Q6600.
                                                                            Has this been resolved?
                                                                            • 35. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                              gold987987987 Level 1
                                                                              Anybody there?

                                                                              Have there been any developments with the 8800 series cards and After Effects. I'm scared to plug my 8800GT in.
                                                                              • 36. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                                Mylenium Most Valuable Participant
                                                                                Nope. If it is indeed a bug, it would require to be fixed with a patch in the OpenGL plugin, but the chances for yet another patch for CS3 are slim. These things will more likely be pushed to CS4. So if you pursue that direction, you should have a fallback plan or wait just a tiny bit longer until NVidia offer another highend model that may not show such problems.

                                                                                Mylenium
                                                                                • 37. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                                  gold987987987 Level 1
                                                                                  WHAAAATTT????

                                                                                  My 8800GT is not going to work with AE and it's listed under Adobe's supported graphic cards????

                                                                                  What is Adobe doing?

                                                                                  I went to the Adobe site, found a supported graphics card and then purchased it.

                                                                                  Isn't this some type of false advertising?
                                                                                  • 39. Re: Big problem with AE CS3 - abnormal  slow with nvidia 8800 GTS 512 !
                                                                                    Mylenium Most Valuable Participant
                                                                                    >My 8800GT is not going to work with AE and it's listed under Adobe's
                                                                                    >supported graphic cards????

                                                                                    That's premature to say. Please understand that in the OpenGL game there are just too many varaibles, a lot of them outside the control of Adobe or any other software vendor for that matter. Please consider the following:

                                                                                    - if tested, a card is usually tested in one configuration available at the time that presumably will be the most common one bought by users. There is room for better sub-versions (more VRAM, higher memory clock), as well as weaker ones (less VRAM, lower clock speed).
                                                                                    - the previous applies to the host computer. Nobody can test the 100 new different motherboards that come out every month let alone all that are already on the market. Same for RAM, processors, other peripherals.
                                                                                    - multiple vendors may produce cards based on the same design, but may use different BIOSes and branding
                                                                                    - even under ideal conditions, a given graphics card will be tested in about 30 different computer or so - some in Adobe's lab, others with Beta testers. As it stands, neither of them will necessarily coincide with your configuration nor will anyone throw a lot of money out of the window just to buy a hundred new testing machines...
                                                                                    - BIOS configuration, motherboard voltage fluctuations, PCI timings and whatnot can vary from user to user and thus have drastically different influence how a certain component behaves.
                                                                                    - lastly, driver configuration can vary. Even with seemingly the same driver version, the config may auto-adapt to different settings based on the environment it finds.

                                                                                    So given all of the above, please understand that this is a *******' tough job and by all rights nobody intentionally tries to scam users or something like that. You will also find it hard to blame anyone in legal terms, as you usually agree to use the software "as is" - with all it's flaws. As David says - please try first. We will gladly try to help you sort out any issues and who knows - none of the problems affecting other users may come down on you and you'll be a happy camper after all.

                                                                                    Mylenium
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