3 Replies Latest reply on Nov 1, 2008 12:41 AM by Mylenium

    Error when starting After Effects...

      Hello everyone
      i got this error message when starting After Effects...
      it loading, and seems to end loading, but than it just crashes...
      says: After effects could not continue.... for technical support. ( 0 :: 42 )
      Thanks for whoever helps...
      here's a picture of the full error message: http://i36.tinypic.com/25qeybb.jpg
      Edit: i use Windows XP SP3 (Based Home Edition), with After Effects CS4. My RAM is only 1GB but all other stuff are ok.
        • 1. Re: Error when starting After Effects...
          Mylenium Most Valuable Participant
          Please watch the splash screen during startup and tell us which is the last status message before the crash occurs. The error message doesn't help at all, as it's far too generic. On a guess, remove the OpenGL plugin (C:\Program Files\Adobe\After Effects CS4\Support Files\Plug-Ins\Extensions\AE_OpenGL.aex). This may solve the issue. If so, still let us know which graphics card you are using, so we have this information for future reference.

          Mylenium
          • 2. Re: Error when starting After Effects...
            Level 1
            i don't know my exact graphic card, but i know its Nvidia Gforce. (WinFast Driver)
            1. it didn't help to remove the OpenGL Extension.
            2. it didn't start to load anything at all! it just says Version 9.0 (Windows) 8% used of 1023MB
            and the copyright at the bottom.
            • 3. Re: Error when starting After Effects...
              Mylenium Most Valuable Participant
              Mmh, that is severe. If it crashes so early in the process, then it cannot even load some core components. I recommend you use the After Effects Log.txt file to diagnose what's going on as laid out here: http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp perhaps a source can be revealed by knowing at what tick the program goes down. Short of that you can of course always call customer support...

              Mylenium