2 Replies Latest reply on Dec 7, 2008 7:38 AM by Mylenium

    After Effects CS3 Won't Open

      Hi,i need help for a little problem, i'll describe it step by step

      1.When I open AE CS3, nothing happens,

      2.if i click another times, it open after effects but no start-loading happens, and i can't use the option in the tool bar,

      3.when i exit it write me a error message (the picture is the link under)

      http://img223.imageshack.us/my.php?image=aeerrorcy2.jpg
        • 1. Re: After Effects CS3 Won't Open
          Todd_Kopriva Level 8
          You can contact Adobe Technical Support for help with issues like this. You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features".

          For information on what free technical support you're entitled to, see this page:

          http://www.adobe.com/support/programs/customer/gss.html
          • 2. Re: After Effects CS3 Won't Open
            Mylenium Most Valuable Participant
            I recommend to follow Todd's advise. There's surely someone speaking French just a phone call away. Unfortunately 0 :: 42 is the most generic error one can ever come across, so there's not really a quick solution. Since you are on Vista, the most likely guess is that you may

            a) need to trash the prefs and
            b) disable OpenGL by removing the AE_OpenGL.aex plugin

            Either of the two or the combination of them both might provide a solution. Also check your version of Quicktime and update it, if necessary.

            Mylenium