2 Replies Latest reply on Jan 23, 2009 8:04 AM by Todd_Kopriva

    After Effects CS3 Keeps crashing frequently

      Hi,

      we are using adobe after effects CS3 in our production system. From last Monday, the after effects hung and the production comes to a halt. The frequency is high. The AE CS3 is installed in a Windows XP SP2 host available in a blade server (Intel based Dual Quad Core processor based) virtualized through VMWare. This particular host where CS3 is installed has 2GB RAM, 2 CPU of 2.5GHz each.

      When analyzed the windows event viewer, we have observed that the AE crashes with 2 different error code 1000 and 1002. Out of the total 12 crashes happened over the past 5 days, 10 crashes are due to error code 1000 and 2 crashes due to the error code 1002.

      When AE hangs, the nonresponsive program window with the "Send Error" and "Dont Send" buttons is displayed. Once we click the "Dont send", the AE resumes to normal condition and continue processing the jobs.

      Given below is the complete snap shot of the 1000 and 1002 error from windows event viewer:
      Error Code 1000
      ---------------
      Date: 1/19/2009
      Time: 5:56:02 AM
      Type: Error
      Source: Application Error
      Category: None
      Event Id: 1000
      User: N/A
      Computer: MAG-RENDER01

      Description:
      Faulting application afterfx.exe, version 8.0.0.298, faulting module afterfx.dll, version 0.0.0.0, fault address 0x00139874.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      Data:
      In Bytes:
      0000: 41 70 70 6c 69 63 61 74 Applicat
      0008: 69 6f 6e 20 46 61 69 6c ion Fail
      0010: 75 72 65 20 20 61 66 74 ure aft
      0018: 65 72 66 78 2e 65 78 65 erfx.exe
      0020: 20 38 2e 30 2e 30 2e 32 8.0.0.2
      0028: 39 38 20 69 6e 20 61 66 98 in af
      0030: 74 65 72 66 78 2e 64 6c terfx.dl
      0038: 6c 20 30 2e 30 2e 30 2e l 0.0.0.
      0040: 30 20 61 74 20 6f 66 66 0 at off
      0048: 73 65 74 20 30 30 31 33 set 0013
      0050: 39 38 37 34 0d 0a 9874..

      In Words:
      0000: 6c707041 74616369 206e6f69 6c696146
      0010: 20657275 74666120 78667265 6578652e
      0020: 302e3820 322e302e 69203839 6661206e
      0030: 66726574 6c642e78 2e30206c 2e302e30
      0040: 74612030 66666f20 20746573 33313030
      0050: 34373839 0a0d

      Error Code 1002
      ---------------
      Date: 1/18/2009
      Time: 10:20:54 AM
      Type: Error
      Source: Application Hang
      Category: [101]
      Event Id: 1002
      User: N/A
      Computer: MAG-RENDER01

      Description:
      Hanging application AfterFX.exe, version 8.0.0.298, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      Data:
      In Bytes:
      0000: 41 70 70 6c 69 63 61 74 Applicat
      0008: 69 6f 6e 20 48 61 6e 67 ion Hang
      0010: 20 20 41 66 74 65 72 46 AfterF
      0018: 58 2e 65 78 65 20 38 2e X.exe 8.
      0020: 30 2e 30 2e 32 39 38 20 0.0.298
      0028: 69 6e 20 68 75 6e 67 61 in hunga
      0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
      0038: 2e 30 20 61 74 20 6f 66 .0 at of
      0040: 66 73 65 74 20 30 30 30 fset 000
      0048: 30 30 30 30 30 00000

      In Words:
      0000: 6c707041 74616369 206e6f69 676e6148
      0010: 66412020 46726574 78652e58 2e382065
      0020: 2e302e30 20383932 68206e69 61676e75
      0030: 30207070 302e302e 6120302e 666f2074
      0040: 74657366 30303020 30303030 30