3 Replies Latest reply on Mar 11, 2009 2:28 PM by fredou_79

    CRASH on STARTUP screen

    fredou_79 Level 1
      I cannot open AE (7.0 and CS3) it crashes on startup screen.
      I tried checking the fonts, clearing preferences with CTRL+ALT+SHIFT, didn't work.
      It's a fresh install on a freshly formated and newly installed OS.

      Sometimes it openend but sometimes it didn't, but now it never opens.

      My computer specs:

      Windows Vista x64 (fresh install + fresh format on C drive)
      and optimized for memory
      AspectHD v5.4 last build
      AMD Athlon x2 6400+
      M2N-SLI Deluxe
      8 GB RAM 800Mhz ECC enabled
      Cool & Quiet Enabled
      NVIDIA Quadro FX 1500
      Creative X-FI XTREME music
      C drive 500GB
      RAID 0 drive 2x250 GB
      RAID 0 drive 3x320 GB
      Dual Monitor setup with Ultramon 3
      O&O Defragmented all drive
      O&O Clevercache managing memory
      All drivers are up-to-date.

      I've heard of deinstlling updates and reinstalling them, how would I do that, is this a possible sollution?

      I cannot works on my system which I newly reseted and upgraded to be able to work more smoothly :(
        • 1. Re: CRASH on STARTUP screen
          Mylenium Most Valuable Participant
          Note, that AE7 is not officially supported on Vista, so you are on your own mostly. Try turning off UAC, DEP and also run as administrator/ with administrative privileges. For CS3, please remove the OpenGL plug-in (C:\Program Files (x86)\Adobe\After Effects CS3\Support Files\Plug-Ins\Extensions\AE_OpenGL.aex. Of course the same tips that apply to AE7 should be tried first as well. Other than that - could also be a problem with the Cineform CoDec. They are pretty sensitive, to say the least.

          • 2. Re: CRASH on STARTUP screen
            fredou_79 Level 1
            Problem signature:
            Problem Event Name: APPCRASH
            Application Name: AfterFX.exe
            Application Version:
            Application Timestamp: 437bbc89
            Fault Module Name: CFHD.DLL_unloaded
            Fault Module Version:
            Fault Module Timestamp: 4935d824
            Exception Code: c0000005
            Exception Offset: 09c023f0
            OS Version: 6.0.6001.
            Locale ID: 4105
            Additional Information 1: fd00
            Additional Information 2: ea6f5fe8924aaa756324d57f87834160
            Additional Information 3: fd00
            Additional Information 4: ea6f5fe8924aaa756324d57f87834160
            • 3. Re: CRASH on STARTUP screen
              fredou_79 Level 1
              Looks like cineform is causing problem according to this line:
              Fault Module Name: CFHD.DLL_unloaded ?