37 Replies Latest reply on Feb 20, 2008 5:51 AM by Jonas Hummelstrand

    After Effects and Mac OS X 10.5 Leopard

    Andrew Yoole MVP & Adobe Community Professional
      For information on running your Adobe application on Leopard (Mac OS X v. 10.5), Please view the Leopard FAQ.

      An After Effects CS3 Compatability Update should be released in December.
        • 1. Re: After Effects and Mac OS X 10.5 Leopard
          Is there any way we could get an official list of the incompatibilites?

          What might be showstoppers to some, might be fine for others.

          Are these mostly cosmetic issues? I was able to launch AE CS3 just fine and render out some compositions without incident.
          • 2. Re: After Effects and Mac OS X 10.5 Leopard
            Craig that's reassuring news... thanks!

            Might I ask if you've checked into the possibility OS 10.5 will permit AE to use more than the 3Gb limit imposed by OS 10.4?

            I have a new Mac Pro that'll be getting Leopard later today, specifically purchased this week to render AE projects.

            If we have to wait for a December update to use more memory than the G5 we're replacing, someone blew smoke in my face when they put in a request for a new Mac Pro.
            • 3. Re: After Effects and Mac OS X 10.5 Leopard
              Level 1
              According to their FAQ on CS3 and Leopard, CS3 apps are still 32-bit. Thereby allowing up to 4GB of memory for each app. The same as they would under Tiger. Read the FAQ for more info.
              • 4. Re: After Effects and Mac OS X 10.5 Leopard
                I've read the Adobe corporate line regarding "Compatibility",
                "Our testing revealed a few issues in specific
                workflows"

                But what is specifically not working in AE CS3?

                Well Adobe spill it
                • 5. Re: After Effects and Mac OS X 10.5 Leopard
                  My experiences so far

                  Accessing files from network drives is now problematic.
                  - When rendering from network drives, footage randomly disappears. This leaves the placeholder color bars in its place even though the project loads fine.
                  - When using the network queue, footage cannot be found. Even if a "collect all files" was performed.
                  - Some collected files present a unicode error when AE tries to open them.

                  These problems arose with files that worked fine in the same circumstances under Tiger.
                  • 6. Re: After Effects and Mac OS X 10.5 Leopard
                    Joey Morelli Level 1
                    There are users out there currently using AE CS3 Pro on Leopard...how is that possible if the After Effects CS3 Compatability Update will be released in December??
                    • 7. Re: After Effects and Mac OS X 10.5 Leopard
                      Level 1
                      The point is it's "not supported" which means Adobe won't help you find ways to get around what doesn't work... yet.

                      AE8 does run on Leopard (be sure to re-install any 3rd party plug-ins you need to use) but there are things that don't work the same as they did under Tiger.

                      We've found we can no longer render to the H.264 codec, for instance.
                      • 8. Re: After Effects and Mac OS X 10.5 Leopard
                        Level 1
                        Most people probably know it's "not supported."

                        I don't think we're looking for workarounds, so much as bugs people have found. Not rendering to h.264 wouldn't scare most people from upgrading to Leopard. I think most people would just be happy to see what the worst bugs people have encountered.

                        I've hit a lot of bugs in AE CS3 running on Tiger AND Windows - I'm willing to bet some things are even better in Leopard AS IS (due to bug fixes and increased functionality), while at the same time, some things won't work at all - again I think most people would appreciate a list.

                        Are you against people coming up with a list? If not, the h.264 bug you've encountered is a nice start.
                        • 9. Re: After Effects and Mac OS X 10.5 Leopard
                          Level 1
                          hi

                          >There are users out there currently using AE CS3 Pro on Leopard...how is that possible if the After Effects CS3 Compatability Update will be released in December??

                          In my opinion Adobe does not take the Mac version seriously.
                          It's all a very bad joke,it's ridiculous and it's a shame !!!!!!
                          • 10. Re: After Effects and Mac OS X 10.5 Leopard
                            Jonas Hummelstrand Level 2
                            didgi,

                            Would you care to explain your reasoning? Why do you feel this way?

                            - Jonas Hummelstrand
                            http://generalspecialist.com/
                            • 11. Re: After Effects and Mac OS X 10.5 Leopard
                              Level 1
                              I don't have insider contacts at either organization, but have noted this same opinion voiced on a couple of other app forums I follow.
                              • 12. Re: After Effects and Mac OS X 10.5 Leopard
                                Jonas Hummelstrand Level 2
                                I don't get it, please explain the reasoning behind the feeling that Adobe isn't taking the Mac version of AE seriously. That AE CS3 has some small problems with Leopard?
                                Compare this to the disabled OpenGL functionality in AE CS3 for the Mac, which was due to bugs in OS X that needed to be fixed by Apple so that Adobe could then turn on the functionality in the 8.0.1 update.

                                It's funny that when Vista was released everyone was complaining about what a lousy job Microsoft had done with backwards-compatibility of third-party software. Now that Apple releases their new OS it suddenly all third-party developers that are to blame?

                                If you are installing a just-released OS on the machine you are doing production work on, you are very likely to cut yourself on the bleeding edge.

                                From what I understand, half of the AE licenses sold are for Macs. I'm still curious why
                                i "It's all a very bad joke,it's ridiculous and it's a shame !!!!!!"

                                - Jonas Hummelstrand
                                http://generalspecialist.com/
                                • 13. Re: After Effects and Mac OS X 10.5 Leopard
                                  Level 1
                                  I don't want to start a platform war here, and I don't want to vilify Microsoft or Adobe but here's my experience over the past year. 80% of my time working with Adobe apps has been on a Mac. I purchased a loaded 24" iMac last January and I've been dragging it around to client demos and freelance jobs almost every day in it's iLugger case. Dubbed the biggest laptop in the world by some of my clients, it's with me nearly all the time. I also have Windows XP installed on this machine running with Parallels. We also have a dual Xeon PC running Vista Ultimate. Both machines run the entire Adobe Creative Suite Master collection with everything installed.

                                  Number of times this year I've reformatted the hard drive and re-installed everything on my Mac... Zero, Zip, Nada, Never. Number of times I've re-installed any part of the Adobe Suite, once. The problem was with After Effects and Encore due to a major licensing issue problem with Encore rooted in installer / uninstaller issues with the AE public beta. Help with this issue came entirely from Adobe and the documentation exists on their site. No help was required from Apple. Never felt alone trying to solve the problem.

                                  Number of times I've cleaned off the hard drive and re-installed Vista to fix problems that I couldn't solve since it was installed (which took 2 tries and a complete reformat of the hard drive to upgrade from XP Pro) ... 4 times, each requiring nearly a full day of messing around. Support directly from Microsoft in solving these problems included about a one hour phone call, mostly on hold, with tech support and uncounted trips to various forums and chat rooms where I received suggestions from others experiencing the same problems with Vista upgrades. Number of times re-installing all of my Adobe apps... the same. Number of problems running my Adobe apps on Vista, again, not counted, but they are finally running fairly well. I never felt the need to contact Adobe for support directly for Vista issues because they were also documented pretty well in the knowledge base and forums.

                                  It's been my experience that my Macs, I have 3, require far less maintenance and fussing around than my PC's. It's been my experience that Adobe, and I'm talking the folks that work for Adobe that have helped me figure out problems with their software, have been genuinely interested in helping me solve any problems that I have had. Adobe isn't a perfect company. They have missed some problems that went undetected in the beta cycles, and they have chosen to go ahead and release upgrades and patches when some bugs still exist in their products, but I believe they really try, and they allocate as many resources as time and budget will allow, to release the best products they can for both Mac and PC platforms. I've never found or detected a Mac bias or a PC bias in their support or development teams. I've only found a desire to build the most stable and feature rich software they can so the end user will be productive in their creative efforts.

                                  So is there a villain? I don't think so. Who makes the best, most stable, most productive software? All of it's good, none is perfect. What OS do I prefer? OSX because I don't have to fuss with it much to get things done. Personally, I'm grateful for all three. Without Adobe, Apple and Microsoft I'd probably be driving nails or driving truck for a living and my hands and my but thank them for their efforts.
                                  • 14. Re: After Effects and Mac OS X 10.5 Leopard
                                    (Steve_Patterson) Level 1
                                    My butt thanks my Aeron chair. Daily.

                                    http://www.hermanmiller.com/CDA/SSA/Product/0,,a10-c440-p8,00.html
                                    • 15. Re: After Effects and Mac OS X 10.5 Leopard
                                      Level 1
                                      ooh . . . now that looks nice.
                                      • 16. Re: After Effects and Mac OS X 10.5 Leopard
                                        Navarro Parker Level 3
                                        The Aeron chair -- shredding Dockers since 1994.

                                        As far as h.264 goes, I've never been able to render to h.264 in Tiger directly from AE7 and CS3. Which is fine anyway as Quicktime Player Pro allows more compression options.
                                        • 17. Re: After Effects and Mac OS X 10.5 Leopard
                                          Level 1
                                          Hi

                                          >Would you care to explain your reasoning? Why do you feel this way?

                                          Maybe i should have put it in other words.Adobe + Apple don't take it very seriously.Yes,and i was a bit dissatisfied by the fact that it obviously does not work proberly.

                                          You've got to pay a lot of money for this great ;-) products and it has been advertised as a real smash.Now all you'll get is a Not-Working-proberly version till December or who knows the heck how long.

                                          Jonas,tell me now what other is it than a bad joke.
                                          • 18. Re: After Effects and Mac OS X 10.5 Leopard
                                            Jonas Hummelstrand Level 2
                                            didgi,

                                            I just find it interesting that people feel that Apple/Adobe/Avid/Autodesk/enter name of A company here/ is deliberatly trying to screw customers.

                                            If you have installed a newly released OS and is pissed because third-party applications are having problems, who do you think benefits from that? The OS manufacturer or the third-party application developer? None of them, of course; they both want their products to work, but it will take a while to smooth out those issues.

                                            There have been a few reported problems with AE CS3 on Leopard, but no real show-stoppers. I would still recommend that you refrain from installing any untested OS on a production machine, be it Leopard or Vista. I have three upgrade copies of Vista on my shelf, which are keeping the Leopard disk company. :)

                                            Like always, if you are experiencing bugs in AE, please file a complete bug report to aebugs@adobe.com

                                            - Jonas Hummelstrand
                                            http://generalspecialist.com/
                                            • 19. Re: After Effects and Mac OS X 10.5 Leopard
                                              Jonas Hummelstrand Level 2
                                              didgi,

                                              Contrary to what I wrote this morning, I just installed Leopard and boy do I feel like it's a " bad joke."

                                              - Jonas Hummelstrand
                                              http://generalspecialist.com/
                                              • 20. Re: After Effects and Mac OS X 10.5 Leopard
                                                Level 1
                                                I've discovered a bug with After Effects CS3 8.0.1 on an 8-core Mac Pro with Leopard 10.5.1... after an hour or so of working, CS3 somehow loses its ability to save the file. It starts up the save process, but never actually finishes saving the file. You can still do all you want with the file, hit Command-S and you THINK it saved, but it didn't. I now have to keep the Finder window with the saved file visible so I can visually check the DATE MODIFIED time to make sure it saved. If I try and quit out it will ask if I want to save the file... if I click SAVE it again acts like it has saved... but it doesn't quit out. So I quit out again and it asks again if I want to save, etc. I end up having to quit the program and not save the file..... restart After Effects and again it works for some time before acting quirky again. I thought this was behaving like a permissions issue, however, I repaired permissions and the drive it is saving on doesn't have permissions enabled.
                                                • 21. Re: After Effects and Mac OS X 10.5 Leopard
                                                  Todd_Kopriva Level 8
                                                  > I've discovered a bug with After Effects CS3 8.0.1
                                                  > on an 8-core Mac Pro with Leopard 10.5.1... after
                                                  > an hour or so of working, CS3 somehow loses its
                                                  > ability to save the file. It starts up the save
                                                  > process, but never actually finishes saving the
                                                  > file.

                                                  Please send a bug report to aebugs@adobe.com.
                                                  • 22. Re: After Effects and Mac OS X 10.5 Leopard
                                                    (Steve_Patterson) Level 1
                                                    Does auto-save work for you? How about using "save as"?
                                                    • 23. Re: After Effects and Mac OS X 10.5 Leopard
                                                      Level 1
                                                      No... neither autosave or Save As work..

                                                      The problem is really inconsistent as just the other day I was able to work on the project nearly all day without a problem. I typically save my progress every 5-10 minutes and I wasn't having any problems until late into the afternoon when it resurfaced. Today I'm crashing about every 3rd save.
                                                      • 24. Re: After Effects and Mac OS X 10.5 Leopard
                                                        Level 1
                                                        I'll send you a crash report next time (which is probably only minutes away).
                                                        • 25. Re: After Effects and Mac OS X 10.5 Leopard
                                                          Level 1
                                                          How close are we with the Leopard fixes?
                                                          • 26. Re: After Effects and Mac OS X 10.5 Leopard
                                                            Todd_Kopriva Level 8
                                                            > How close are we with the Leopard fixes?

                                                            The update to improve Leopard compatibility (among other things) is due out this month.
                                                            • 27. Re: After Effects and Mac OS X 10.5 Leopard
                                                              Jonas Hummelstrand Level 2
                                                              Update: the update for full Leopard compatibility (AE 8.0.2) has been post-poned to mid-January 2008.

                                                              - Jonas Hummelstrand
                                                              http://generalspecialist.com/
                                                              • 28. Re: After Effects and Mac OS X 10.5 Leopard
                                                                Level 1
                                                                Thats a bummer... I could definitely use the updates sooner than later. I'll be anxiously checking my Adobe Updater mid this month. Thanks for the update.
                                                                • 29. Re: After Effects and Mac OS X 10.5 Leopard
                                                                  Level 1
                                                                  I've discovered a bug with After Effects CS3 8.0.1 on an 8-core Mac Pro with Leopard 10.5.1... after an hour or so of working, CS3 somehow loses its ability to save the file. It starts up the save process, but never actually finishes saving the file. You can still do all you want with the file, hit Command-S and you THINK it saved, but it didn't. I now have to keep the Finder window with the saved file visible so I can visually check the DATE MODIFIED time to make sure it saved. If I try and quit out it will ask if I want to save the file... if I click SAVE it again acts like it has saved... but it doesn't quit out. So I quit out again and it asks again if I want to save, etc. I end up having to quit the program and not save the file..... restart After Effects and again it works for some time before acting quirky again. I thought this was behaving like a permissions issue, however, I repaired permissions and the drive it is saving on doesn't have permissions enabled.

                                                                  One more bug I've found is that 3D space became disabled in a very large project I was working on. I could rotate the object(s) in 3D.... but I could no longer move them in z-space.. x & y are just fine, but Z space does nothing. I opened up the project on another machine running AE 8 on Tiger 10.4.11... and it worked fine, but under Leopard it did not.

                                                                  I should add that I've turned off OpenGL acceleration on AE 8 on my Leopard box.
                                                                  • 30. Re: After Effects and Mac OS X 10.5 Leopard
                                                                    AE 8.0.1.8 + Leopard = Nightmare.

                                                                    The file wants to force autosave itself sporadically, sometimes every 20 mins sometimes after an hour
                                                                    I checked prefs and autosave is disabled.
                                                                    After a full day of working, all of a sudden: No Audio in Ram preview!!!

                                                                    I've tried everything and there is simply no more sound. When I preview audio only, I DO get sound!

                                                                    What the F?
                                                                    • 31. Re: After Effects and Mac OS X 10.5 Leopard
                                                                      Andrew Yoole MVP & Adobe Community Professional
                                                                      After Effects 8.0.1 is not currently supported by Leopard, as mentioned in this and other threads. The patch is due from Adobe any day now.
                                                                      • 32. Re: After Effects and Mac OS X 10.5 Leopard
                                                                        Anybody have a feel for when the Leopard "friendly" version will be released?

                                                                        I've got a 3.2GHz Mac Pro "Harpertown" that's "itching" to run AE CS3 benchmarks.
                                                                        • 33. Re: After Effects and Mac OS X 10.5 Leopard
                                                                          Jonas Hummelstrand Level 2
                                                                          Like Andrew said: "Any day now"
                                                                          • 34. Re: After Effects and Mac OS X 10.5 Leopard
                                                                            Navarro Parker Level 3
                                                                            Will this Quicktime 7.4 bomb delay things??
                                                                            • 35. Re: After Effects and Mac OS X 10.5 Leopard
                                                                              Level 1
                                                                              Yeah.... we have the exact same problem with QuickTime 7.4 on four different machines... 2 are PPC and 2 are Intel... three of them are running 10.4.11 and the other is running 10.5.1... all with AE CS3 8.0.1
                                                                              • 36. Re: After Effects and Mac OS X 10.5 Leopard
                                                                                I'm having a major problem with After effects CS3 8.0.2 working with Leopard 10.5.2. I am removing a logo from a moving image using the cloning tool, and I can't seem to get past the first frame. As soon as i do 30 or 40 clones I can't move to the next frame, it acts like it's processing yet can't move to the next frame. My computer has more than enough power with 6 gigs of ram I know that's not the problem! I tried doing the same thing on another mac with an older version of After Effects and tiger, it works fine, I can do up to 1800 clones before it slows down! Can anyone please tell me what's going on I need to get this job done. Thank you.
                                                                                • 37. Re: After Effects and Mac OS X 10.5 Leopard
                                                                                  Jonas Hummelstrand Level 2
                                                                                  Mark,

                                                                                  Please create a new thread, instead of this old thread from the pre-Ae 8.0.2 days.

                                                                                  Have you tried to turn off Multi-processing?

                                                                                  - Jonas Hummelstrand
                                                                                  http://generalspecialist.com/