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Did you correctly install it with administrative priviliges? Is the user account you are running with AE different from the one it was installed with? Are all file and folder permissions set correctly so AE is
a) able to read and write its prefs?
b) is not hindered by the operating system from seein all the files?
Which operating system are you on? What processor type? What graphics card?
I run XP so all the privelages aren't a problem ( as they would be on Vista ). My processor is an Intel Pentium 4 and I have an Intel Extreme Graphics Card ( which has never given me any trouble ) I also have over 1gb of RAM.
Do you have QuickTime properly installed?
Here are a few tips to try:
- Jonas Hummelstrand
None of that did anything :( it still crashes... this is very frustrating :(
You can contact Adobe Technical Support for help with issues like this. You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features".
For information on what free technical support you're entitled to, see this page:
What video card are u using? I was having the same problem and downgrade my video drivers (using a Nvidia 7600 GT) and it solved the problem. I also have AE 6.5 and it was doing the same thing until i removed the OpenGl ext. That gave me the idea of downgrading he video driver and BAM! No Crashes
hey, I am having the same problem!! I have had after effects on my computer for months and suddenly it decided to crash one day. It crashes when i select file> import, however you can make texts and solids up until then?
Ive browsed the internet for solutions, and so far Ive:
uninstalled and reinstalled,
changed my preferences file
removed my 3d screensaver
purged my image and video caches..
and this is where I'm up to!
Can anyone help?
try removing 3rd party codecs to see if that fixes problem. Also, try disconnecting external drives.
trashing prefs didn't fix it?
I trashed the prefs, but i noticed that after effects didnt make a new one when i opened it up again, and by reading other threads, im presuming it should, so do you know how to allow after effects to do this?
Application Data is a system directory and should by default other programs to write data at the system level. You can verify so by checking the directories properties. Right-click, choose "Properties", then go to the security tab. There should be an entry called "SYSTEM" and it should have full access. if that's the case, then the only thing I can think of is some security tool (virus scanner, firewall) having a hold over the directory and files. Temporarily turning of this tool or adjusting its surveillance settings to not monitor certain file types and directories should allow you to rectify the issue. Perhaps such a thing was even the initial reason for your troubles...