4 Replies Latest reply on Mar 6, 2008 12:05 AM by Mylenium

    Most of Adobe Trials don't work.

    Level 1
      Most of the adobe trials do not work on either of my two computers (both with xp and all of the latest updates, etc.) They say that the trial version has run into problems forcing me to select 'buy now'. I have called Adobe numerous times on this issue but no one has helped. I am starting to seriously think that Adobe is doing this on purpose so people will just buy the software.
        • 1. Re: Most of Adobe Trials don't work.
          Mylenium Most Valuable Participant
          >I am starting to seriously think that Adobe is doing this on purpose so >people will just buy the software.

          Certainly not. Please give credit to the fact that, while the developers and we as Beta testers give our best to make this a smooth ride for everyone, nobody on this planet can predict and test all possible driver combinations, hardware items and potential user error.

          So please provide some more info: Are you installing with administrative priviliges? Are the disks you are trying to install to properly anchored in your system? do they use dedicated RAID/ SATA or whatever drivers? Do you install to the default directories? What is your OS language setting? What Adobe software is on your system and did you try to install before?

          It would also help, if you could provide some info from the install logs or the logs themselves. On Windows systems, they can be found under:

          C:\Program Files\Common Files\adobe\Installers

          Just let us know which operations are tagged as "failed".

          Mylenium
          • 2. Re: Most of Adobe Trials don't work.
            Ive had problems with every damned adobe trial Ive tried. There is no Installers file in my C:\Program Files\Common Files\adobe
            • 3. Re: Most of Adobe Trials don't work.
              Jonas Hummelstrand Level 2
              Did you download the trial, run the setup and then what happened? Like Mylenium says, if you don't give us more info, how can you expect us to help you?

              - Jonas Hummelstrand
              http://generalspecialist.com/
              • 4. Re: Most of Adobe Trials don't work.
                Mylenium Most Valuable Participant
                >There is no Installers file in my C:\Program Files\Common Files\adobe

                If there are none, then something is fundamentally wrong, meaning that the directory cannot even be created. Check your user priviliges and file permissions!

                Mylenium