11 Replies Latest reply on Mar 31, 2008 11:22 PM by (Vorpal)

    GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem

      Rendering will advance a seemingly random amount of frames, only to crash repeatedly. The info on the error points to quicktimempeg4.qtx as problem module. I have tried an array of codec packs, as well as quicktime 7.0.3 through the latest 7.4.1 update. Memory seems to be fine as I'm running Windows XP SP2, 2.8 Ghz Duocore, 4Gb RAM. Sometimes render makes it 4 frames, 72, 205, etc., but still crashes whether .avi, .mp4 or .mov render. Any suggestions? Thanks.
        • 1. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
          Mylenium Most Valuable Participant
          CoDec packs? You scare me. Remove all that rubbish. MPEG 4/H.264 output will be handled natively by AE or QT's own functions. If you need DivX or some such s***t, render uncompressed from AE and convert using SUPER© or VirtualDub.

          Mylenium
          • 2. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
            Level 1
            ok, i'll give that a shot. the reason i had any codec packs in the first place was because i never needed to use quicktime on my PC before i purchased the cs3 master suite. but of course i can't do diddley-squat with after effects, without quicktime installed. the codecs allowed me to view all quicktime (and various other third party etc) related material with windows media player. why is it pointing to quicktime as the problem module?
            • 3. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
              Level 1
              hmm, same problem. uninstalled the k-lite codec pack i had, noticed some missing render options, but nothing important. rendering advances a random amount of frames before crashing, 'after effects can't continue,' with quicktimempeg4.qtx listed at fault. since the videos i'm working with are .mov, i suppose there might be a corruption issue, but all videos play fine outside of AE, and no problems in the comp during construction. i've tried different renders and compression settings, but errors are either "out of memory - quicktime" or "quicktimempeg4.qtx" any suggestions are really appreciated. thanks.
              • 4. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                Jonas Hummelstrand Level 2
                Here's a bunch of things to try: http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp

                - Jonas Hummelstrand
                http://generalspecialist.com/
                • 5. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                  Level 1
                  quicktimempeg4.qtx is a QuickTime component file, not a part of AE. It's located here: C:\Program Files\QuickTime\QTSystem

                  So this sounds like a QuickTime problem. Uninstall it (Control Panel > Add/Remove Programs) and make sure to do a full uninstall. Then re-download from Apple's site and reinstall.

                  Another thought- what type of footage do you have in the project? It's possible that a particular file isn't getting decoded by QT correctly and the footage is the cause of the crash.
                  • 6. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                    Level 1
                    Thanks for the input. I've indeed tried uninstalling quicktime and have installed various versions from 6.5 through the latest update from Apple. Still the same problem. I am working with all .mov files, each has been scaled down to 10% with a simple rectangular mask. I have 128 simultaneous videos running over a 24 second period, so might it be quicktime itself is having problems? I had no problem assembling, previewing, placing masks and effects at all, the render is the only failure at this point. Has anyone heard of quicktime being unable to support the sheer number of videos I'm using? I've tried exporting as an image sequence, but this also fails with a "quicktime out of memory" error after anywhere from 2 to 20 frames. Obviously I've spent a considerable amount of time building this project, and have gone over the generalspecialist list quite thoroughly, even before beginning this thread, using image cache suggestions, memory allocations, secret menu, purge, importing project, changing source file locations and manually reattaching, etc. Thank you for the suggestions, any advice is absolutely welcome! I'll continue to work on it.
                    • 7. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                      Jonas Hummelstrand Level 2
                      We feel your pain!

                      Can you get around the problem by using the "solo" switch on 1/4 of the layers and render that to QuickTime Animation @100% with a straight alpha channel, and then do the same with the other layers so that you end up with 4 mov files that you can then composite together?

                      I've never heard of situations where there's been a limitation with the number of accessed QuickTime files, but it's worth a try.

                      - Jonas Hummelstrand
                      http://generalspecialist.com/
                      • 8. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                        Level 1
                        Thanks for the tips. I tried soloing about 30 of the videos for a render (with a 60 frame workspace just for testing), as suggested. Went with the QT Animation, alpha only, and it crashed after 1 second. Seriously, just instant crash. I did try render queue with an .avi export, no compression, and managed to get about 12 minutes into a decent render, but again crashes with quicktimempeg4.qtx as fault. I can export quicktime (.mov or .mp4) from Photoshop quickly and perfectly every time, no errors. So, its hard for me to think this is simply a quicktime or compatibility issue. I have had no problems whatsoever with Illustrator, Indesign, Flash, Photoshop, video conversion, etc. Occasionally with quicktime I will get a "buffer overrun detected" error when running multiple instances, but figured this was more of a memory issue. I'm totally flummoxed as this AE render error just seems to have no rhyme or reason at this point. The only unifying problem is that quicktime seems to be a problem. Although, when exporting .PSD files today, for individual screen captures on the same project, I had a crash that stated the OpenGL was to blame. So, I'll try disabling that per Jonas' suggestion. Of course any ideas are much appreciated!
                        • 9. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                          Jonas Hummelstrand Level 2
                          Vorpal,

                          Again, everything seriously points to a corrupt QuickTime installation. If reinstalling it doesn't work, I think you'll need to reinstall your entire OS. It's a pain I know, but you'll get a fresh system to start anew. Remember to deactive all Adobe's products before reinstalling!

                          - Jonas Hummelstrand
                          http://generalspecialist.com/
                          • 10. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                            Level 1
                            ok, i'm going to uninstall and erase everything apple. try again from scratch with quicktime, then if that doesn't go, can i try a repair install of my OS before going the whole nine yards?
                            • 11. Re: GRRRRR!!!  AE CS3 crashes during render with quicktimempeg4.qtx as problem
                              Level 1
                              finalmente! i uninstalled all things apple, wiped the registry clean as well as any latent files associated with quicktime, itunes or apple update. reinstalled quicktime (latest update, same version as before) only, no itunes, and it worked perfectly. don't know if the trick was removing the itunes, et al, but now its all smooth renders, no crashes. thanks to everyone for the input. i hope i don't have to visit the forum too often for help, but its great to know its out there. tip of the hat to jonas for the windows xp 3gb ram tutorial on the generalspecialist site, as well. nice to see after effects catching up to my machine's potential.

                              V