7 Replies Latest reply on Apr 10, 2008 10:05 PM by Mylenium

AE CS3 Startup 'Freeze'

SIMONMILLER Mar 29, 2008 6:58 AM

Hi there,

I have just downloaded the trial version from Adobe's website, installed it OK, but when I go to launch the programme I get the splash screen, then it initializes the type engine, and then seems to get stuck initializing "Media Core", and it gets no further...

Anyone have any ideas?

Iam running a PPC G5 with 3.5GB RAM 100GB free disk space and using 10.5.2 and Quicktime 7.4.1

Thanks

1. Re: AE CS3 Startup 'Freeze'

Jonas Hummelstrand Mar 30, 2008 2:03 PM (in response to SIMONMILLER)

Hmm, the trial on adobe.com is actually After Effects 8.0 which is not fully Leopard (OS X 10.5) compatible. I've never used it on a PPC machine, so I don't really know if that is the cause of your problems.

However, here's a bunch of things to try:

i http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp

- Jonas Hummelstrand
http://generalspecialist.com/
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2. Re: AE CS3 Startup 'Freeze'

Mylenium Mar 31, 2008 11:35 PM (in response to SIMONMILLER)

Try running the update to 8.0.2. just like OpenGL, MediaCore uses your graphics card to decode certain media formats which might potentially be the cause for crashes during startup. if that doesn't help, then your system probably doesn't qualify for running CS3 alltogether.

Mylenium
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3. Re: AE CS3 Startup 'Freeze'

SIMONMILLER Apr 1, 2008 1:09 AM (in response to SIMONMILLER)

Thanks for the info guys, but I think I've solved it.

I had copied a load of extra CODEC file formats into QuickTime, and fortunately I had labelled which ones were the originals, so I removed the "extras" and AE started up no problem.

Now all I have to do is learn how to use this fantastic application.

Thanks

Simon
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4. Re: AE CS3 Startup 'Freeze'

(Marcia_Mastroianni) Apr 9, 2008 12:20 PM (in response to SIMONMILLER)

I need help so bad. Anytime I open Adobe.com it is always frozen. I can't do anything. Can someone help me. thank you.
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5. Re: AE CS3 Startup 'Freeze'

Mylenium Apr 9, 2008 10:14 PM (in response to SIMONMILLER)

What browser are you using? Some areas freeze on Firefox (Mac), and the LiveDocs crash on printing pages in Firefox as well, but I'm not aware of a general issue with the website. Are you sure you're not filtering the site in your firewall or suppressing other stuff? Also install the latest version of Flash.

Mylenium
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6. Re: AE CS3 Startup 'Freeze'

(Marcia_Mastroianni) Apr 10, 2008 12:12 PM (in response to SIMONMILLER)

My browser is IE 7 and i can't download flash because the Adobe site freezes. I can't do anything with Adobe. Marcia
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7. Re: AE CS3 Startup 'Freeze'

Mylenium Apr 10, 2008 10:05 PM (in response to SIMONMILLER)

Mmh, that sounds like your system is pretty messed up or you have some malware on your system. Did you install any additional toolbars? Try to uninstall them and see if it helps.

Mylenium
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