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What's the resolution of the screens and their refresh rate? Soundsl like a problem with the sync between monitor and graphics system. Have you attempted to disable the "Wait for vertical Sync" option in the NVidia control panel?
It would be interesting to see what it looks like via a screen capture.
You can find a lot of trouble-shooting tips here:
You are also entitled to free support from Adobe for issues like these. Find a local phone number at:
- Jonas Hummelstrand
Mylenium, thanks for the tip! The monitor is set at the recommended resolution. I have a 1920x 1080 monitor, and I did check the refresh rate. I did not see the "Wait for vertical Sync" option on the Nvidia control panel. I will look for that as soon as I get home.
Jonas, thanks for the tip as well. I will look into the links that you sent. I did call Adobe, and they told me that I had to come to the forums to get help, because I am running a demo version, and they can't tell me what the problem is. He did say that it was not my hardware. So, there you have it. And, when I get home, I will send screen captures as well.
Thanks again guys for your input, it is greatly appreciated!!
I will let you know what happens as soon as I get home.
Sorry guys, it looks like I cannot import the screen captures for this issue. Howeverr, I have added a link to my online storage site, and it is in MS Word. For some reason I cannot get it to change to a JPEG. If that doesn't work, here is my email address ([address removed by Forum Host]) send me an email with AE Lines in the subject, and I will send you the pics.
Also, I did look at the Nvidia setting and I did not see a "Wait for Vertical Sync" in my advanced settings mode.
Sorry, that I cannot be of more help regarding this matter, but I am sure that with your help, you will help me with this problem.
OK, try this link:
Here's a PDF of the screen capture:
Looks almost certainly like some kind of display card issue, perhaps even faulty hardware. Do you have a means to temporarily replace the display card with another, just to test the theory?
Robert, as your other links worked, I removed your email address from your earlier post, for security's sake.
Thanks Andrew. I don't have another video card to test. I was on the phone with Nvidia, and they were working with me on this issue. Nvidia told me that if I was able to run a game demo with no problems, then it would be something else. I ran the game demo with no problems. Also, Adobe support tells me, "It's not your hardware! But, I cannot tell you what it is because you are running a demo version. Look on the forum for help with this."
I might have to reformat my hard drive and start all over. I really don't want to do that. But, maybe it's something else. I did forget to mention that I have Reason and a Sony Acid progams on my system too! I do have a anti-virus program as well. I installed the AE with the Anti-virus program off, but maybe something happened that I am not aware of. I will try to remove them and start the installation over again. It's just a pain, because it takes about an hour to install.
Thank again for all of the ideas.
Hey, I know that this thread hasn't been looked at for a while, but I wanted to thank everyone for their help. It looks like the lines are due to the 8400GS is defective. I hooked my monitor to the video output on the motherboard, and the lines DO NOT appear. So, Andrew you were correct.
Thanks again everyone,
Glad you got to the bottom of it, Robert. And many thanks for posting the resolution!