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Sounds to me like a codec issue or something similar. Do you have any third party codec packages installed (like divX or such).
Just for clarity, I'd also shut down all the messaging & download applications you have running.
Personally, if it were me I'd do a complete drive format/OS install and install AE as the first application. You could easily waste days troubleshooting, where a clean install will only take a few hours.
Your right Andrew, But i DO have DivX installed. Does that matter?
Because I use divX to watch movies almost every day.
Btw, Thanks for helping me!
> Hello Everyone, This is like the 5th forum where I have posted this problem. Nobody knew an awnser to it.
> When I try to import a Quicktime movie Into my After Effects the program Crashes. When I import an .Avi file it works fine.
> This is a link to another forum:
> These are the things that I have tried:
> -Downloaded another Quicktime version (3 times,I'm now on version 7.3)
> -Reinstalled After Effects
> -Installed it on another Disk/Partition
> -Installed VLC media player (Because A good guy told me)
> -Posted it on 5... No, 6 forums ;)
> I hope you guys can help me.
> Thank you very much
Simply having a MOV extension does not mean its just a quicktime movie.
Think of the extension like you would a gum wrapper. Lots of different
flavors of gum could be inside that wrapper. Quite likely you have a MOV
file in a flavor that AE simply does not like.
I think not raymond. These "Gums" Are specialy made for After Effects. I bought them online from www.videocopilot.net
(nice exemple by the way ;) )
Andrew, Uninstalling DivX did not work. The program stil crashes. I think that I'm going to reinstall my vista.
Unless you have another idea?
(with me luck :P)
> I think not raymond. These "Gums" Are specialy made for After Effects. I bought them online from www.videocopilot.net
> (nice exemple by the way ;) )
In that case...I'm fresh out of snappy combacks. Are they in fact divx
files. Videolan will tell you the codec under View, Steam and Media Info.
The Quicktimes from Videocopilot.net are designed specifically for use in AE, so should definitely work. This is definitely a system-based problem, not a problem with the source files.
Yes Andrew, Your right.
Now... Lets find my vista system disk -.-
Please try these trouble-shooting tips and report back:
- Jonas Hummelstrand
hello everybody, i have the same problem, every time i import or drag a quicktime *.mov file, after effects hung. i am using windows XP Pro , Adobe After Effects CS3 and latest version of Quicktime, i also formatted my system but the problem remain same. i also tried many types of quicktime files, all goes hung. and this is the third time i formatted my system and install after effects, nothing change. please help...
I have tried everything people told me. But it didn't work.
I even tried reinstalling windows vista. But that didn't work either :(
Maybe this will work for you. The latest Itunes + Quicktime does sometimes not support After Effects. Try this link to fix it: http://www.videocopilot.net/support_products.html
Hope it works ;)
Hello. I was able to import my .mov into my comp, but there is no sound. I can see the waveform, but hear nothing. Any ideas?
Make sure that the audio is on channels 1 & 2. You can do this by opening up QuickTime and looking at the movie's properties.
On a Mac, you can use cmd+J to find the window.
Make sure you only have one Sound Track. It's possible that you have one that's silent (sound 1).
Sound 2 might be the audio you're hearing.
I'll post a video walkthrough on ninjacrayon later tonight.
Sabrina, you are rampreviewing (0 numpad) to play, right? Don't use spacebar.
Look Sabrina.. to preview only the audio press 'del' (.) on num pad..and as david said, don't use space bar
hello stijnjasper... the quick time player 7.04 is not solving the problem as this link said (http://www.videocopilot.net/support_products.html).
i don't understand what  is going on. somebody please figer it out. this is the third time i formatted my system and install after effect cs3 and try to import a quicktime file compressed with 'animation', after effects goes hung and the task manager shows after effects is using 100% of processor power, and finely i have to end the process HELP HELP HELP............
[Post edited by Forum Host - please do not use inappropriate language]
Yes, That is just normal. You can't hear sound when you just installed After Effects. There must be an option selected but I can't remember which one.
I suggest that you make a new topic with the title: I can't hear sound on imported files. Or something like that.
Good luck :)
I forgot to ram preview with "0". Thanks David! Glad it was a minor issue!
David clued Sabrina in on the need to generate a RAM Preview. Hit the "Show All Messages" link to see all the replies in the thread. That was the 14th message.
i seem to be having a similar problemo with the ".mov" files... i get 2 kind of messeges...
1- says that .mov is not compatible.
2- is error 5027 :: 12
but the end result is always the same... it doesn´t crash but i can´t use the files.
i want to try everything i can before re-encoding the files but i´m out of ideas.
it´s probably not the files... but it´s not the quicktime version, and i don´t think is my AE since everything elase is working just fine.
Could be a codecs problem? or maybe i should install a plug in or something like that?
Using XP, AE CS3... any other info you might need?
any help will do, thanks in advance.