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1. Re: Blu-ray Compatibility Testing: Not Encouraging
(Aaron_R_Stewart) Jun 23, 2008 5:27 PM (in response to (Mark_Weiss))The players may not have had proper firmware updates. Perhaps you should try a higher-end store that keeps their players updated. This would explain the problem between your player at home and the one in the store....out of the box = no firmware updates.
-Aaron -
2. Re: Blu-ray Compatibility Testing: Not Encouraging
(Mark_Weiss) Aug 15, 2008 11:07 PM (in response to (Mark_Weiss))For those of us that author, we either have to start a free or nominal fee service to update the firmware in our clients' players, or be faced with a lot of complaints about discs that are not recognized. The reality is, a lot of consumers are going to take it out of the box and use it--they don't know a firmware from a hole in the wall. -
3. Re: Blu-ray Compatibility Testing: Not Encouraging
(Aaron_Stewart) Aug 16, 2008 7:30 AM (in response to (Mark_Weiss))You are most correct, a lot of consumers are going to take it out of the box and use it, and not know or care about firmware updates. Eventually the problem will be sorted out by manufacturers (indeed I think it mostly already has, most if not all of the new release blu-ray players now support BD-R), this is just the same case when DVD players started getting big, some did not support DVD-Rs or RWs, etc. but most do now. I suppose the solution now would be to set up an email address (thats included in the BD-R packaging) and if people have trouble address them individually by email and inform them of firmware updates.
All blu-rays that we've released have a CYA statement about firmware updates and a link to the Sony site. If we have several major clients who can't seem to figure it out, have them email their model numbers and ship them a DVD with the update on it with instructions how to use it. I suppose a fee could/should be charged for that.
Hopefully we'll be out of this awkward phase soon....but only time will tell.
