25 Replies Latest reply: Jul 23, 2010 12:56 AM by carterjay3 RSS

    Encore CS3 missing Library Files

    Community Member
      I have installed Encore CS3 and also purchased the Adobe Master CS3 DVD 30 day try out. On three different PCs. Running Windows Pro, tried different user types, MSconfig to turn off program when installing, you name it.... When I run Encore and look for any Library file nothing is there.. just a General Tab and no files. I called Adobe after 45 minutes, 5 different contact people I was told to do a reinstall (duh!).. I did that same problem.

      Can anyone tell me how to get Encore CS3 to install the Library content files or where to locate these to install.

      Thanks

      DP
        • 1. Re: Encore CS3 missing Library Files
          neil wilkes MVP
          >I have installed Encore CS3 and also purchased the Adobe Master CS3 DVD 30 day try out.

          I am confused here.
          How can you purchase a 30 day tryout?
          With trial versions, the functional content is just not there - this only comes with a full copy.
          What have you purchased? Exactly?
          • 2. Re: Encore CS3 missing Library Files
            Community Member
            I purchased the Adobe Master Collection DVD set for $26.00 shipped. If has a 30 day try-out timefame. According to Adobe when I installed either the Master Set or just Encore CS3 the library files should have installed... 30 days or not. It does me no good if I can't at least see some samples when trying to use the Encore program.
            • 3. Re: Encore CS3 missing Library Files
              Harm Millaard Community Member
              The trial version does NOT give you Encore, nor the library sets.
              • 4. Re: Encore CS3 missing Library Files
                Community Member
                As I stated... I purchased the DVD Master Collection 30 Day Try Out.. it DOES have Encore CS3.. that was my reason to get this DVD set. You cannot down load a 30 day copy of Encore CS3.

                NO WHERE does it state the library content does not install as a 30 day demo. The reason I wanted to try the Encore CS3 was to see a try out the fully working program INCLUDING some samples.

                I can understand Adobe just giveing a few when a demo is installed.. but the way they promote a 30 Try Out is that's if 100% the same as the purchased program and that is not true.... I spend money to purchase these DVD sample programs with the intent to purchase a full program. If Adobe can't even give me a few Library samples what's the point in a demo...
                • 5. Re: Encore CS3 missing Library Files
                  Community Member
                  Actually, Adobe says its 100% functional, not the same. Being 100% functional is different from being the same or including 100% of the content. Traditionally, Adobe does not include the content with its trial programs. The same is true of your Master Collection trial. It doesn't include any of the extras or the video instructional disk. The full retail package contains 7 disks I believe.

                  However, since Photoshop is functional in the Master Collection trial, you can always create your own menus to try out in Encore. That way you get to learn both programs at the same time.

                  More than likely the reason Adobe doesn't include the menu content is that this would enable someone to use all their menus in other software without having to pay for it. Peace, BJ
                  • 6. Re: Encore CS3 missing Library Files
                    Harm Millaard Community Member
                    Get out your wallet and pay for the full version is my suggestion to you.
                    • 7. Re: Encore CS3 missing Library Files
                      Community Member
                      Neither does the full version. I purchased the full version this week and NO LIBRARIES

                      I upgraded (at least I thought I was upgrading) Premiere and Encore this week. I am close to asking for a refund since I have had nothing but issues with both.

                      My problem right now is the libraries for Encore CS3. You know the templates for menus and buttons etc. Some people call that content but the useless people in India call the manuals content so I am trying to be clearer.

                      I bought the downloaded version so please do not tell me they are on disk #3. I download 5 files and installed them. Some of them I re-downloaded and I installed twice. They are.

                      - ADBEPPROCS3_ALP.exe (Premiere Pro CS3)
                      - ADBEAENCC3_ALP.exe (Encore CS3)
                      - PPROCS3_Cont_ALP.EXE (Premiere Pro Content/manuals)
                      - AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual)
                      - AENCCS3_Cont_ALP.7z (3 gig file of foreign language manuals)

                      I am running on an HP M8040N with Vista Ultimate (32) I of course search the Adobe site and Google and I have seen other people with the same problem. After spending 1 hour with "Tech Support" in India I was told I needed to call Adobe Tech Support Monday thru...you get the idea.

                      WHAT AM I LOOKING FOR...the pre made Templates, Menus, Buttons, etc. that came with the disk version of Encore.

                      Can anyone help or am I effed for the week-end and most likely beyond?
                      • 8. Re: Encore CS3 missing Library Files
                        Harm Millaard Community Member
                        From what I have read, there should be a separate download for the Encore content with the libraries. Search the Adobe site. Sorry I can't help you with more details, since I have the physical disks.
                        • 9. Re: Encore CS3 missing Library Files
                          Harm Millaard Community Member
                          It is supposed to be a separate download.
                          • 10. Re: Encore CS3 missing Library Files
                            John T Smith MVP
                            FAQ article Converting Download Trial to Registered (read subject How do I convert a trial version to a version for unrestricted use?)
                            • 11. Where is the Libraries?
                              Community Member
                              I upgraded (at least I thought I was upgrading) Premiere and Encore this week. I am close to asking for a refund since I have had nothing but issues with both.

                              My problem right now is the libraries for Encore CS3. You know the templates for menus and buttons etc. Some people call that content but the useless people in India call the manuals content so I am trying to be more clear.

                              I bought the downloaded version so please do not tell me they are on disk #3. I download 5 files and installed them. Some of them I re-downloaded and I installed twice. They are.

                              - ADBEPPROCS3_ALP.exe (Premiere Pro CS3)
                              - ADBEAENCC3_ALP.exe (Encore CS3)
                              - PPROCS3_Cont_ALP.EXE (Premiere Pro Content/manuals)
                              - AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual)
                              - AENCCS3_Cont_ALP.7z (3 gig file of foreign language manuals)

                              I am running on an HP M8040N with Vista Ultimate (32) I of course search the Adobe site and Google and I have seen other people with the same problem. After spending 1 hour with "Tech Support" in India I was told I needed to call Adobe Tech Support Monday thru...you get the idea.

                              WHAT AM I LOOKING FOR...the pre made Templates, Menus, Buttons, etc. that came with the disk version of Encore.

                              Can anyone help or am I effed for the week-end and most likely beyond?
                              • 12. Re: Encore CS3 missing Library Files
                                Community Member
                                Paul,

                                I did find out the download program does NOT include any Library or Content files. This is a 4-6 gig compressed files that is used.

                                The "Try and Buy" DVD I purchased did not even include them.

                                See if Adobe will send you their link to this file.. I hope you have a broadband connection.
                                • 13. Re: Encore CS3 missing Library Files
                                  Community Member
                                  What size where these four files..

                                  - ADBEPPROCS3_ALP.exe (Premiere Pro CS3)
                                  - ADBEAENCC3_ALP.exe (Encore CS3)
                                  - PPROCS3_Cont_ALP.EXE (Premiere Pro Content/manuals)
                                  - AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual)
                                  • 14. Re: Encore CS3 missing Library Files
                                    Community Member
                                    Dear friends

                                    I had the same problem as Paul. Bought the upgrade Premiere Pro CS3 + Encore CS3 today, installation after downloading 5 big files:
                                    - ADBEPPROCS3_ALP.exe (Premiere Pro CS3, size 702319 KB
                                    - ADBEAENCC3_ALP.exe (Encore CS3) size 505724 KB
                                    - PPROCS3_Cont_ALP.EXE (Premiere Pro Content/manuals) size 76298 KB
                                    - AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual) size 1061 KB
                                    - ADBEONLOCS3_MUL.exe (on location, size 126542 KB)
                                    No libraries, no styles.
                                    I'm trying to find a tel# for support, only a number in the US (I live in Belgium)... Email = not possible. FAQ's no usefull answer.
                                    I know that I paid 361 for this upgrade (from CS2 > CS3) and had a lot of work to make everything work. (Premiere had problems with my capture card DVStorm2, which I replaced, Encore has a problem with my CD-ROM)... But ok, thanks to forums like these both programms work (but no CDRom), without libraries & styles.
                                    As many I also assume that legaly purchased (download) should have the same possibilities as when purchased on DVD.
                                    At least Adobe could mention the 'problem', or give the link to download the file for libraries & styles.

                                    I hope - as many others - to find out where or how to get these...
                                    Thanks for your help if you know more than I.
                                    • 15. Re: Encore CS3 missing Library Files
                                      Harm Millaard Community Member
                                      > I hope - as many others - to find out where or how to get these...

                                      Contact Adobe, their support number is on their site, also for Belgium.
                                      • 16. Re: Encore CS3 missing Library Files
                                        Community Member
                                        Dear friends
                                        I found the solution, but Adobe could have mentionned it.
                                        When you purchase an Encore CS3 by downloading, you have to install the download-manager from Adobe.
                                        You have to download also the following files:
                                        AENCCS3_Cont_ALP.exe, size 1061 KB AND AENCCS3_Cont_ALP.7z, size 2248758 KB.
                                        Dpibleclick on the .exe file, and a new directory is born: Adobe Encore CS3 Library.
                                        In the directory is a setup.exe which will install all libraries & styles.

                                        Greetz
                                        Stef
                                        • 17. Re: Encore CS3 missing Library Files
                                          Community Member
                                          Hey Paul

                                          As I mentionned before... after downloading the files
                                          - AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual)
                                          - AENCCS3_Cont_ALP.7z (3 gig file of foreign language manuals)
                                          doubleclick on the exe-file (both files has to be in the same directory), and you will have a new directory (called Adobe Encore CS3 Library) with a setup.exe file. Run this setup and you will have a lot of libraries & styles.
                                          Succes
                                          • 18. Re: Encore CS3 missing Library Files
                                            Community Member
                                            can anyone give download URLs/Links to the following files?
                                            PPROCS3_Cont_ALP.EXE (Premiere Pro Content/manuals) AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual)
                                            • 19. Re: Encore CS3 missing Library Files
                                              Community Member
                                              If you purchased a download version of our products, just follow the instructions below and start using it today:
                                              1. Go to the URL below and select your store:
                                              * https://www.adobe.com/go/store_selector
                                              2. From the Store drop-down menu, click on "Your Account".
                                              3. Login into Your Account with the ID listed above.
                                              4. Locate your order #AD000XXXXXXXX and click on the order number.
                                              5. In the Order Detail page, click on the 'Downloads for this Order' button.
                                              6. Start your download by clicking on the 'Download' button.
                                              7. After you have completed the download process, your serial number will be displayed in the download center.
                                              8. First install Download manager, which you HAVE TO INSTALL before downloading other files.
                                              On that page you can download the files PPROCS3_Cont_ALP.EXE (Premiere Pro Content/manuals) AENCCS3_Cont_ALP.exe (Content/manual installer for Encore CS3 manual).

                                              !!! Take care that all downloaded files are saved on your local system in the same directory (Premiere/Encore)
                                              • 20. Re: Encore CS3 missing Library Files
                                                Community Member
                                                Thank you for your sharing of knowledge. I very much appreciate it.
                                                • 21. Re: Encore CS3 missing Library Files
                                                  Community Member
                                                  Encore Library Question:
                                                  I have purchased a full version of Premiere Pro (Encore) CS3-download version. I have gone to the download section of my account and clicked on the download Encore library button. Immediately a screen pops up saying "Your Adobe Download is starting". It has been running on a cable modem continuously for a day and 2 nights.
                                                  It did not ask me where to put the files. I have no idea how far along in the 4+ GB download I am.
                                                  Question- Why can't I buy a DVD of this library (why wasn't it included as an option in the full purchase price?)
                                                  Where are these files going?
                                                  Why is Adobe using such a crummy process for this content?
                                                  I am running XP Pro 64 bit, dual quad core xenons, 8 GB RAM
                                                  Thanks,
                                                  Chuck Ray
                                                  • 22. Re: Encore CS3 missing Library Files
                                                    Community Member
                                                    Libraries and Additional Content for Encore are in a separate download. When you purchase the download version, there are two links you need to get. One is for the installation of the software itself, and there's a separate download for the Library content.
                                                    You need to go to the Adobe Store online. Log back in. Find your order number and click on it. Scroll down and look for the link to the additional content. It's called Adobe Encore Content File It's a huge download. About 3GB. One you download it, just double-click to install. You should then see all the templates, etc in your Library panel.
                                                    • 23. Re: Encore CS3 missing Library Files
                                                      Community Member
                                                      Just wanted to say thanks! was going crazy after midnight because no assets appeared in the encore library when I exported out of premiere... this post came in very handy...
                                                      • 24. Re: Encore CS3 missing Library Files
                                                        Community Member
                                                        Thank you everyone for this post. I have been freaking out looking for the library content. One of my staff members made this purchase via download. I am new to CS3 after a couple of years with PP 1.5. Also, I am BRAND new to Encore, so I will continue to study/research on this forum. Again,thanks for the post. Remember...I'm brand new. Be gentle with me.
                                                        • 25. Re: Encore CS3 missing Library Files
                                                          carterjay3 Community Member

                                                          never mind still missing..