4 Replies Latest reply: Apr 8, 2008 6:23 AM by Stan Jones RSS

    Codec Troubleshooting Issue

    Stan Jones CommunityMVP
    Stan Jones Apr 1, 2008 10:02 AM
      I posted this message in the Creative Suite/Windows forum, where I think it is best placed. I was searching for a solution to the Encore PGC error, so am posting this note.

      Here is the link.

      http://www.adobeforums.com/webx/.59b4dd46

      Basically, CS3 codecs ("Mainconcept (Adobe2) ...") are entered in the Windows registry with double quotes around the values for the "Friendly Name" and file name. This produces a false "broken" report from the Sherlock codec utility. As far as I know, this does not create any functional problem with the codecs.

      I found no references to this on these forums or the adobe support searches, and only one reference elsewhere, so I entered a bug report. Is this a known issue?
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        • 1. Re: Codec Troubleshooting Issue
          Neil Wilkes CommunityMVP
          Neil Wilkes Apr 2, 2008 12:43 AM (in response to Stan Jones)
          SOunds like a problem with the Sherlock utility to me.
          If it caused a functionality issue, then it would be an Adobe bug - but as it doesn't.......
          • 2. Re: Codec Troubleshooting Issue
            Stan Jones CommunityMVP
            Stan Jones Apr 2, 2008 3:08 AM (in response to Stan Jones)
            I agree. And it suggests using a different utility instead of Sherlock. In the following thread, adobe support apparently pointed a user to a free utility that not only lists codecs but will remove and register them:

            http://www.adobeforums.com/webx?128@@.3bc4c61a

            This is the link to the "DirectShow Filter Utility."

            http://www.softella.com/dsfm/index.en.htm

            But, as illustrated by that thread, using the "extra" quote marks for these few codecs has led to confusion for users.
            • 3. Re: Codec Troubleshooting Issue
              Bill Hunt CommunityMVP
              Bill Hunt Apr 6, 2008 7:27 AM (in response to Stan Jones)
              Interesting, as I have used Sherlock on both my workstation and laptop, and never got the "broken" message. Guess I've been lucky. I appreciate the links, as I often recommend Sherlock, when folk have CODEC problems, and I may have been doing them a disservice.

              Thanks,
              Hunt
              • 4. Re: Codec Troubleshooting Issue
                Stan Jones CommunityMVP
                Stan Jones Apr 8, 2008 6:23 AM (in response to Stan Jones)
                Have you run Sherlock since moving to CS3? I believe the "problem" did not exist in earlier versions, but I had a PPro2 only installation to test. I suspect it is an installer oddity, and perhaps other install methods may get different results. I did a fresh CS3 install, and I wonder if an upgrade may differ.