7 Replies Latest reply: Mar 17, 2010 9:05 PM by Becky Williams RSS

    Error# 0

    howcar
      When installing a program that requires Adobe Air to install I continually get message: The application could not be installed. Try installing it again. If the problem persists, contact the application author. Error# 0. The software maker does not know what this error is and suggested I contact you. Have used Air to install another program and it works fine. Have windows xp.
        • 1. Re: Error# 0
          Oliver Goldman Adobe Employee
          You can capture a log file from the install, per http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123 . The log will contain more detailed information regarding the problem.

          • 2. Re: Error# 0
            howcar01
            Here is what I got: Starting app install of file:///C:/DOCUME~1/Howard/LOCALS~1/Temp/MarketSamurai.0.70.air
            UI SWF load is complete
            UI initialized
            Unpackaging to C:\Documents and Settings\Howard\Local Settings\Temp\fla22D.tmp
            unpackaging is complete
            application is bound to side-by-side version 1.0
            application is bound to this version of the runtime
            app id MarketSamurai
            pub id 6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1
            application not currently installed
            Waiting for user confirmation
            User confirmed action: install
            creating native installer in: C:\Documents and Settings\Howard\Local Settings\Temp\fla23A.tmp
            native installer creation complete
            Starting install
            Destination for installed application is g:\web tools\market samurai
            Beginning install
            Installing C:\Documents and Settings\Howard\Local Settings\Temp\fla23A.tmp\setup.msi
            Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            Rolling back install of C:\Documents and Settings\Howard\Local Settings\Temp\fla23A.tmp\setup.msi
            Rollback due to error complete
            stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            starting cleanup of temporary files
            application installer exiting
            • 3. Re: Error# 0
              Oliver Goldman Adobe Employee
              The log indicates that the Windows Installer service is reporting an error to AIR during the installation process. Unfortunately, the reported error is not specific. You have a couple of options:

              a) Check the Windows event log and, if necessary, enable windows installer logging. Additional detail on the windows error might further narrow down the issue.

              b) Use a cleanup utility (Microsoft provides a free one) to remove any installer records related to this application. This is most likely to work if you've previously had some version of this application installed.

              • 4. Re: Error# 0
                aejazm Community Member
                I am getting the exact same error with installing an AIR application on Windows XP professional SP2.
                The AIR runtime is latest (i.e. version 1.5).

                Here's what happened, a previous install of the application was successful. After uninstalling using Add/Remove programs, the new version of the application was not installed due to Error #0 &

                Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0] (From .airappinstall.log)

                After manually removing the registry entries for the application, a reinstall was attempted but it remains unsuccessful despite trying many times. I read through the posts related to this issue & have made sure that
                the currently logged in user belongs to the Administrator group. Windows Event Viewer log shows the following,

                Date : 12/10/08 Source : MsiInstaller
                Time : 5:53:02 PM Category : None
                Type : Error Event ID : 11714
                User : D4M8\admin
                Computer : D4M8

                Description :
                Product : SampleAIRApplication - Error 1714. The older version of SampleAIRApplication cannot be removed.
                Contact your technical support group. System error 1612.

                After this I tried to clean up the system registry with a registry cleaner tool, but it still doesn't install.
                Please help as this is happening on a customer machine & I am unable to reproduce this inhouse.
                The contents of .airappinstall.log are attached.

                Thanks


                Starting app install of file:///C:/Documents%20and%20Settings/admin/Desktop/New%20Folder/SampleAIRApplication/Sam pleAIRApplication/SampleAIRApplication.air
                UI SWF load is complete
                UI initialized
                Unpackaging to C:\Documents and Settings\admin\Local Settings\temp\fla66.tmp
                unpackaging is complete
                application is bound to side-by-side version 1.0
                application is bound to this version of the runtime
                app id SampleAIRApplication
                pub id 31D0E4A8305D8249DE1F9377B612665B83A0EAEA.1
                application not currently installed
                Waiting for user confirmation
                User confirmed action: install
                creating native installer in: C:\Documents and Settings\admin\Local Settings\temp\fla67.tmp
                native installer creation complete
                Starting install
                Destination for installed application is C:\Program Files
                Beginning install
                Installing C:\Documents and Settings\admin\Local Settings\temp\fla67.tmp\setup.msi
                Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                Rolling back install of C:\Documents and Settings\admin\Local Settings\temp\fla67.tmp\setup.msi
                Rollback due to error complete
                stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                starting cleanup of temporary files
                application installer exiting

                • 5. Re: Error# 0
                  TJ Downes Community Member
                  This problem, for me at least, appears to be related to the uninstallation of the previous version of AIR. Try to uninstall AIR 1.1 from your Programs and Features (Vista) or Add/Remove Programs (XP).

                  If that fails, check your installer log. It probably shows something like this:

                  UI SWF load is complete
                  UI initialized
                  starting user confirmation
                  Installation type: patchSame
                  starting elevated install
                  subinstaller: starting uninstall
                  subinstaller: Scheduling uninstall of product guid {E6672E63-6C06-4303-8F37-D8CEE82005B0}
                  subinstaller: Scheduling uninstall of product guid {197A3012-8C85-4FD3-AB66-9EC7E13DB92E}
                  subinstaller: Beginning install
                  subinstaller: Uninstalling product w/ GUID {E6672E63-6C06-4303-8F37-D8CEE82005B0}
                  subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
                  subinstaller: Rollback due to error complete
                  subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
                  Failed during elevated install: error 0 1612
                  runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
                  begin quitting

                  I removed the key named E6672E63-6C06-4303-8F37-D8CEE82005B0 from the registry using RegEdit, by doing a search.

                  I also removed a key named 36E2766E60C63034F8738DEC8E02500B which was referencing the key above.

                  Next, I removed 197A3012-8C85-4FD3-AB66-9EC7E13DB92E. I also removed 2103A79158C83DF4BA66E97C1ED39BE2 which was referencing the previous key.

                  Thinking this would resolve the issue I attempted to reinstall AIR 1.5. At this point the installer again failed. The log displays this error:

                  Performing runtime install
                  UI SWF load is complete
                  UI initialized
                  starting user confirmation
                  Installation type: additionalNewest
                  starting elevated install
                  subinstaller: starting install
                  subinstaller: Scheduling runtime installation operations
                  subinstaller: uninstall scheduled for 1.0.5, 1.0.4, 1.0.6
                  subinstaller: Installed Product GUID: is same:false
                  subinstaller: Beginning runtime installation
                  subinstaller: Beginning install
                  subinstaller: Copying C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0.6 to C:\Users\tj.SANATIVE.000\AppData\Local\Temp\fla1D61.tmp\file1
                  subinstaller: Deleting C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0.6
                  subinstaller: Installing c:\users\tjsana~1.000\appdata\local\temp\air530.tmp\setup.msi
                  subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                  subinstaller: Rolling back install of c:\users\tjsana~1.000\appdata\local\temp\air530.tmp\setup.msi
                  subinstaller: Copying C:\Users\tj.SANATIVE.000\AppData\Local\Temp\fla1D61.tmp\file1 to C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0.6
                  subinstaller: Deleting C:\Users\tj.SANATIVE.000\AppData\Local\Temp\fla1D61.tmp\file1
                  subinstaller: Rollback due to error complete
                  subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                  Failed during elevated install: error 0 1603
                  runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                  begin quitting


                  OK, so Let's clear out the Temp folder and also manually delete the C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0.6 folder. We've already deleted the registry key so these files are useless anyway.

                  After this, I run the installer again. Error. I check the logs:

                  Performing runtime install
                  UI SWF load is complete
                  UI initialized
                  starting user confirmation
                  Installation type: additionalNewest
                  starting elevated install
                  subinstaller: starting install
                  subinstaller: Scheduling runtime installation operations
                  subinstaller: uninstall scheduled for 1.0.5, 1.0.4
                  subinstaller: Installed Product GUID: is same:false
                  subinstaller: Beginning runtime installation
                  subinstaller: Beginning install
                  subinstaller: Installing c:\users\tjsana~1.000\appdata\local\temp\air403c.tmp\setup.msi
                  subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                  subinstaller: Rolling back install of c:\users\tjsana~1.000\appdata\local\temp\air403c.tmp\setup.msi
                  subinstaller: Rollback due to error complete
                  subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                  Failed during elevated install: error 0 1603
                  runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                  begin quitting

                  OK, this is just stupid. This must be a permissions error on the temp folder in appdata/local? Nope, I reviewed and my account, administrators and system all have full control. I even added everyone to test, with no luck (I was sure to remove this after to prevent anything from being allowed to arbitrarily execute in that folder).

                  OK, so this time I try to reinstall while watching that temp folder and notice that a new file gets created, a log file. I open that log and see

                  Error 1714. The older version of Adobe AIR cannot be removed. Contact your technical support group. System Error 1612.
                  === Logging stopped: 12/20/2008 10:49:34 ===


                  OK, so apparently there's still some stuff it thinks its gotta remove. Reviewing the install log again, it seems like it wants to remove 1.0.5, 1.0.4. OK, screw you. I am going to strip AIR from my registry altogether.

                  I search the registry for Adobe AIR and find and delete the following keys:

                  2103A79158C83DF4BA66E97C1ED39BE2
                  36E2766E60C63034F8738DEC8E02500B

                  These must be the 1.0.5 and 1.0.4 keys.

                  After deleting these keys I was successfully able to install AIR 1.5 on Vista SP1 64bit

                  • 6. Re: Error# 0
                    TJ Downes Community Member
                    I also want to add that AIR has been a serious problem with each new version. This is something Adobe needs to address.

                    The installer needs to better handle failures, and foresee these issues, which have existed since Beta 1.
                    • 7. Re: Error# 0
                      Becky Williams Community Member

                      I had a similar problem with installing an AIR Help file.  I was able to install and view other AIR Help files on the same PC, but every time I tried this one, it would fail with Error# 0.  I eventually tried every version of that file I had generated, and they all failed.  Then I realized they all had one thing in common...the Help ID.  I changed the Help ID, and the file installed just fine.

                       

                      FYI, I did search the registry for the corrupt Help ID, but it was not found.  I'm not sure how to locate and remove this corrupt item, but at least I found a workaround.