6 Replies Latest reply on Sep 4, 2008 6:16 AM by Captiv8r

    Help!

    Level 1
      I have created a number of help files - I have been using RoboHelp 7 for quite a while - and I recently tried to open an existing project. When I did, I tried to open a topic from the table of contents to edit the content, but it is stuck on the Starter tab. When I select the Create a New Topic button, the same thing happens - I cannot add any content.

      I have a lot of work into a number of projects and I am starting to panic! The html files that are associated with the topics I created exist in the same folder as the project files.

      Any ideas or suggestions would be greatly appreciated. Thank in advance.

      Lisa
        • 1. Re: Help!
          Captiv8r Adobe Community Professional & MVP
          Hi Lisa

          Where is your project stored? Locally on your C drive or is it on a network resource?

          If it's on a network resource, try moving it to the local C drive, then open it and attempt to make edits.

          RoboHelp doesn't like working with projects when they are stored on a network resource.

          Cheers... Rick
          • 2. Re: Help!
            Level 1
            Thanks for the response Rick. Everything is stored on the C: drive.

            I've tried opening a new project from scratch - it seems that the Design Editor tab will not open.

            Have you heard of anything like this before?

            • 3. Re: Help!
              RoboWizard Level 4
              Hi again

              How odd. About the only thing I can think of to have you check would be this. Click Tools > Options... > Tool Locations tab. What do you see there? What is the default editor? If it's not RoboHelp WYSIWYG, click that item and choose the Set As Default button. Then at the bottom of the dialog, choose the "Use Default Editor" option.

              Please check that and report back with what you find.

              Cheers... Rick
              • 4. Re: Help!
                Level 1
                So When I select the first option RoboHelp WYSIWYG <Internal> Yes and click the Set As Defualt button, I get the following msg in a pop up window...

                The selected Default Editor does not have an associated Generator Tag.

                Use the "Auto Select" button to associate a Generator Tag with the new Default Editor.

                Should I do as instructed? Is there any chance of losing my content (gasp!)? In any event, why would this happen after months of using RoboHelp 7 with no problems?

                Thanks again for your respoonse - I look forward to hearing from you again.

                Lisa
                • 5. Re: Help!
                  Level 1
                  Rick,

                  I selected the Options tab, I ensured that the Use Default Editor option was selected - this appears to have corrected the problem.

                  Lisa
                  • 6. Re: Help!
                    Captiv8r Adobe Community Professional & MVP
                    Hi Lisa

                    Yay! You solved it! Good on ya.

                    I saw your other post. Normally when you make changes in this dialog there should be no worries whatsoever about losing project data. What you are changing is the way RoboHelp behaves overall. While it may have an influence over the way it behaves with any project you work on, there should be no other ramifications with your projects.

                    Cheers... Rick