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I would call Adobe TS. Installation issues are free. I *believe* that they offer installation support for the trial version too.
When you were installing, did you get any error messages?
With the trial, I would assume that you have the download file from the Adobe Web site. You should have already extracted the file to a folder on your system, from which you did the installation initially. I'd try another installation (making sure that all anti-virus, spyware, pop-up blocking software is OFF). If your installation is faulty, you should be prompted to either "Remove" or "Repair." I'd choose Repair and see if this makes a difference. There are a lot of things that can get in the way of installations. AV software (and similar) is a big one.
Also, there was an issue with the MS Installer program, though I only saw it for Photoshop, and MS released a newer, improved version of MSI. It is on the MS Web site. Check to make sure that it is for your version of Windows. Almost all version-specific patches/updates from MS have a full list of which version of which OS, the patch is for. Read this carefully, before installing the patch. The old MSI caused all sorts of problems with the installation of some Adobe programs, and probably other programs, as well. Again, check the OS version numbers closely.
1 person found this helpful
Unfortunately, Adobe DOESN'T offer tech support on the trial download. But here are a few hints anyway.
1) Make sure you have the latest version of Quicktime.
2) Make sure Windows is up to date. Go to Windows Update manually to ensure you have all the latest patches.
3) Don't install your trial from within the Zipped file that you downloaded! This will not install properly. You must extract the Zip file and install from the extracted files!
4) If your system uses Vista, be sure to optimize Vista per the FAQs to the right of this forum.
Got the latest version of quicktime
Windows is up to date
Installed straight from a file I unzipped the download to
I am using Windows XP service pack 3, v.3311
It goes a little farther now.. the program loads all the way to stating this "Loading Wave_Warp.axe" then crashes
Do you think if I bought the packaged version from Best Buy that it would work?
Probably not. Although once you buy it you get free tech support!
Actually, you're very close now. The WaveWarp failure means your audio drivers are not up to date.
Most computers use RealTek drivers. You can download the latest from here.
Don't panic. You're almost there!
BTW, if you want any easy way to keep your drivers and firmware up to date, there's a great, free program from Secunia that's free to home users.
used that great scan program
starts to open and freezes up at Loading WAVE_WARP.AEX
I think I may have to buy it and get tech support..
Thanks for all the help... unless you have other ideas...
Thanks for that info. I could not remember just where TS was offered.
Where did you update your RealTek drivers from? Did you go to your computer manufacturers website? If so download them directly from RealTek, they will be much more up to date.
Yes.. I went directly to realtek's site for the drivers..
I downloaded the basic drivers.. I will try and do it with the high def audio codecs and see what happens..
I still have the same error.. freezes and then crashes at this point "WAVE_WARP.AXE
The High Def Codecs made no change..
Maybe Adobe Premiere Elements 7 doesn't run on XP service pack 3, v.3311?
I cannot verify that, as I do not have PE7, but I believe that many are running it on XP.
Sorry that the Realtek drivers did not do it for you. I still think that it's a system thing. I only wish that I had some more ideas, that might help you.
Maybe post over at Muvipix and see if someone there has additonal thoughts on your problem. There are a lot of PE7 users there. Muvipix is both a free and a subscription site. You can post as a non-subscriber, but a subscription will allow many more downloads of great assets. Would be worth a shot.