3 Replies Latest reply on Oct 10, 2006 11:16 AM by DiMost

    Merged WebHelp TOC Shows Same Topic 5 Times!

    DiMost Level 1


      It's me again :-(

      I've managed to set up my "container" for merged WebHelp, and have started adding merged files. All was working fine until today. (And, BTW, I am using Robohelp X5 updated to the latest patches).

      My TOC in the merged file DID look like this:

      Welcome (page)
      Departments (folder)
      ---- By Department Overivew (page)
      ----- Accounting (folder)
      ----- Other Dept. (folder
      ----- Other Dept. (folder)
      ************ BUT ******

      NOW, it looks like this

      Welcome (page)
      Departments (folder)
      ---- By Department Overivew (page)
      ----- Accounting (folder)
      ----- Other Dept. (folder
      ----- Other Dept. (folder)
      Welcome (page)
      Departments (folder)
      ---------------------- ---- By Department Overivew (page)
      ---------------------- ----- Accounting (folder)
      ---------------------- ----- Other Dept. (folder
      ---------------------------- Other Dept. (folder)
      ---------------------------------------------Welcome (page)
      --------------------Departments (folder)
      ---------------------- ------------------------ By Department Overivew (page)
      ---------------------- ------------------------- Accounting (folder)
      ---------------------- ------------------------- Other Dept. (folder
      ------------------------------------------------ Other Dept. (folder)


      Does anyone know why Robohelp is doing this? There is only one instance of the merged file icon in the TOC for each department. And, the only thing I did was take out the overview and put it in a CHM file accessed from a help button on the WebHelp toolbar. (I am using WebHelp as a knowledgemanagement system for a documentation library, not as a help file.)

      Thanks very much in advance for your insight and help!

      Diana
        • 1. Re: Merged WebHelp TOC Shows Same Topic 5 Times!
          Captiv8r Adobe Community Professional & MVP
          Hi Diana

          Hmmm, in looking at what you describe, it almost seems like what you see when you aim a video camera at a screen displaying what the video camera is seeing.

          Is it possible that you have two different help files that each reference the other via the merge icon? I'm thinking this might explain it somewhat. File A loads up. This causes the TOC from File B to insert. But File B has a merge that says to load File A. Which in turn loads file B, and so on and so forth.

          Just speculating out load... Rick
          • 2. Re: Merged WebHelp TOC Shows Same Topic 5 Times!
            DiMost Level 1
            Hmmm.... You could very possibly be correct. It is, at least, an avenue for me to look at.

            Thanks! I will post back about what I find!

            Diana
            • 3. Re: Merged WebHelp TOC Shows Same Topic 5 Times!
              DiMost Level 1
              Boy is my face red!

              The solution: look inside all the "merge" folders for duplicates that are nested inside each other.

              I don't know how it happened (my PC has been wonky lately), but removing all the nested folders from my PC Robohelp directories (jn my root at C:) and regenerating fixed all the problems.